So I just bought an OME suspension kit from Rocky-Road.com a couple months ago and it turns out that was one of the worst things I've done since I bought the truck. The kit I bought was advertised as providing 2.5" of lift which is exactly what I was looking for. I checked numerous forums and OME sounded like it had a good reputation so I pulled the trigger and ordered the kit.
The parts FINALLY came in a month and a half after I bought it. OME 880s for the front and Dakar leaf pack for the rear. I got all the parts installed without any trouble and noticed that the back of my truck was sticking up in the air like a stinkbug getting ready to spray. I refered to the measurements I took before I installed the kit and sure enough the front was raised less than an inch over the well worn stock shocks that I took off.
I called Rocky-Road and explained to them the situation and they immediately started offering possible explanations. They had me call ARB who suggested that the shocks could have possibly been assembled incorrectly - not the case. ARB offered all the help they could and suggested that I call Rocky-Road again. This time they offered to send me a 1/4" spacer that I could jam in the shock mount which would give me about 1/2" of lift up front. I did this hoping that it would level my truck out to where I could live with it. It did not.
Of course this whole process took some time and with my Tacoma being a DD I had racked up nearly 1000 miles while we were trying to resolve the issue. Rocky-Road ran out of things to try and eventually admitted that that kit almost never actually sees 2.5" in the front.
Since Rocky-Road didn't seem to have any more tricks up their sleeve to get my front end up where it needs to be, I decided that it was time to return the shocks since they were not delivering as advertised. When asked them for an RMA number, they replied by saying "our insurance provider does not permit us to accept used suspension parts." In a subsequent email to Glen, the owner of the company, he said that 1000 miles is a lot of use to return perfectly functioning parts. And he followed by suggesting that "if they were malfunctioning that would be a different issue." So... I sent another email asking to return my malfunctioning parts to which his response was 'tell me what's wrong with them so I can explain the problem to the company for engineering review.' I told him that the suspension was sagging. I haven't heard anything back from him for over a week now.
I don't know what to do now. It's not like it would be worth it to take this to small claims court or anything. But I paid good, hard-earned money for these parts that gave me about 30-40% of what they were advertised to provide!
What would you guys do???
In the mean time I have taken the OME coils and shocks off of the front and replaced them with a CL special Fabtech coilover. Nothing fancy, but at least it gives me the lift I was after and the ride quality isn't too far from the OME coil...
Any ideas would be greatly appreciated. Thanks guys!