Originally Posted by jodjr
I'm now waiting for an answer from the Toyota rep. He sent the pictures that the dealership took to his boss.
I have a rust hole in my frame of my 2003 Tacoma...why the wait isn't this cut and dry?? The Toyota dealership did the inspection and found the hole.
Playing the waiting game for now.......
Thanks for the info Rick!!!
As posted earlier, Toyota has set up a special team at the home office to determine exactly what is going to be done to each Tacoma. That team is looking at all the Tacomas that come in from all over. They decide what else they are going to replace for free along with the frame. The agent assigned to you is not on that team but is just a customer contact handling the individual paperwork. They are making arrangements to ship a new frame to your dealer, coordinating this with dealer repair scheduling, etc..
During this waiting period, I would be talking to the local mechanics about what they think needs replacing so there is more time to shop third party parts. Since the final decision on what to replace for free is made by the truck team and not the dealer, I would locate every single part that is suggested by the dealer mechanic and price them. Then you are a step ahead to get them the additional parts quickly at the best discount. Being prepared and making them wait less later could work in your favor.
Meanwhile call your agent and say you want to speak to a truck team member to discuss the details of the analysis etc. They will call you back. The one i talked to was friendly and gave me his personal number if i had any additional questions. I think it's a good idea to verify info between the truck team and the local dealer so you can know what to expect. Also, actually speaking to the person responsible for the decision makes a difference.
My experience is that Toyota is very open about this process. And even though this warranty extension is helping keep us as customers I think it goes deeper than that. I've heard that Japanese companies (at least those from the old school) are all about trying hard to save face and keep their honor. During my buyback process the local agent (third party) handling my case told me that he was also involved in buybacks from other mfrs (both domestic and foreign). Sad stories. People were reimbursed pennies on the dollar.