Back about the middle of September I got my OME lift installed that I purchased from Toytec. Between that time and now Iíve had an ongoing problem with a clunk in the left front of the truck. I searched here, and elsewhere, and came up with a lot of possible solutions, none of which were the answer. The clunk only happens when I hit a sharp bump or hole. It never does it when crawling slow up in the hills and can't be duplicated in any way while the truck is stationary.
Iíve spent countless hours going over the truck and have had the shop that did the lift installation work on it 3 times. During this time we found the bushings for the steering rack were worn and replaced all of them. They also found that the inner tie rod end on the driverís side was worn so I had both inner and outer tie rod ends on both sides replaced plus a front end alignment and the clunk was still there. All of the UCA and LCA bushings were checked as well as the ball joints and everything was tight as new. Pretty much every nut and bolt on the front half of the truck has been checked and every possible thing that could have been making the clunk was checked and eliminated.
I had a lot of suggestions about possible solutions and when I thought Iíd hit the end of my rope I thought Iíd contact Toytec and ask them if they had ever had a problem that produced the clunk I was having. Since the only moving thing on the front of the truck that hadnít been fixed or eliminated was the shock, I asked them if they had ever had a problem with the shock/valving that could be causing the clunk. The answer I got was not what Iíd have expected to hear from someone talking to a customer even though I was only looking for their help in finding a solution to my problem. I was told that they didnít have the shock in front of them so they couldnít determine anything and that NO, the shock could not be making the clunk.
I chalked it up to a vendor not having great customer service and decided to contact ARB, again just looking for help as to whether they had any experience that might lead me in the right direction. At no time did I try to say that their product was the problem, I was just looking for help.
The help I got from ARB was immediate and they had no problem talking with me about the clunk and the OME suspension components. The guy that I talked with simply wanted to know what my truck was and what all I had installed on the front. I told him I had a 2000 Tacoma, V6, 5 speed 4wd with their ARB bumper with Warn XD9000 winch w/steel cable and that the kit I got from Toytec included 882 coils. He informed the that ARB hadnít recommended 882 coils for my application since the Ď90s.
He asked me to take some measurements with the truck sitting on the ground normally and then with the truck raised up and both front wheels/tires clearing the ground at full droop. He gave me a measurement of 60mm that he said I should have as a minimum difference between the two measurements and I had 38.1mm which is just over half of what he considered minimum for my application. He then said he believed the shock was bottoming out internally because the valving couldnít react quite quick enough due to the 882 coils having everything stretched out so much.
He said he would like for me to try and work it out with Toytec but that if that didnít help then he (ARB) would make it right for me. He said that he had contacted Toytecís sales manager and told him about our conversation. Almost immediately I was contacted by Toytec and was told that they were sorry for how Iíd been treated and that they wanted to make sure my problem was resolved. He (Toytec) asked me to take a measurement from the wheel well/flare down to the hub center and upon receiving that he said that he totally agreed with ARB and that he also felt that it was the shock making the noise and for the same reason that ARB had stated.
I have no idea why only one side makes the noise nor do they (ARB and Toytec) but I do know that the combo I have, with 882 coils, gave me almost 4Ē of lift in the front which only settled very slightly in the time since installation. Maybe I just got a set of coils stiffer than normal.
Long Story ShortÖ..Toytec shipped out two new shocks today, no charge, with new 883 coils installed via FedEx and they included extra packaging material for me to return the 882/coil units I have and Toytec is including return shipping labels for the return shipping.
Once I got past what was probably an isolated instance with my initial contact with Toytec, both ARB and Toytec were willing to do whatever it took to make sure that their customer was treated right. I donít think they could have done more to make that happen unless they shipped someone here to do the installation of the new units just shipped. As a side not about ARB's customer service.....during hunting season I had a branch get wedged in the right front turn signal lens and break one end right around the screw hole. When I contacted them they said they only sell the complete units in pairs. I told him that's too bad since all I needed was a new lens and he said no problem, they would ship me a new lens at no charge. I had it the next day.
I should have the new units here and installed by Monday or Tuesday so I'll see what happens with the new shocks/coils.