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Tacoma Frame Rust/Toyota unethical practices?

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Old 03-27-2013, 12:29 PM   #1
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Just found my 98 Tacoma frame rails completely rotted and leaf spring mount completely shoved up into frame rail....Did not know anything of a rust issue and I am the original one owner bought new in 98...called Toyota, they told me of a 15 year warranty/buyback program- GREAT...then oops, your truck is 40 days out of warranty, so sorry..... I NEVER GOT A LETTER FROM TOYOTA!... I filed case number with corporate, they told me they didn't mail letters to any owners in NC because they don't feel it is a "cold weather" state, We just got 13 inches snow last week in Maggy Valley!..roads are salted heavily in the winter here!.... I am appealing with executive's currently who work for Mr. Lentz and am optimistic that they will honor the warranty..... However, it is OBVIOUS that they had financial incentive for NOT mailing letters to owners in NC....
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Old 03-27-2013, 12:36 PM   #2
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Hmm... thats shitty. They dont send letters to non "cold weather" states. Do they understand the concept of MOUNTAINS?

I caution you against getting too agitated and blast them in open forum until you give Toyota a chance at redemption. Good luck.
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Old 03-27-2013, 01:04 PM   #3
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sink the teeth in, tell them you want a 2013 for the buy back of the one you have. they will cave eventually. they allways do.
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Old 04-01-2013, 09:45 AM   #4
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REPOSTING ORIGINAL>>>>>Just found my 98 Tacoma frame rails completely rotted and leaf spring mount completely shoved up into frame rail....Did not know anything of a rust issue and I am the original one owner bought new in 98...called Toyota, they told me of a 15 year warranty/buyback program- GREAT...then oops, your truck is 40 days out of warranty, so sorry..... I NEVER GOT A LETTER FROM TOYOTA!... I filed case number with corporate, they told me they didn't mail letters to any owners in NC because they don't feel it is a "cold weather" state, We just got 13 inches snow last week in Maggy Valley!..roads are salted heavily in the winter here!.... I am appealing with executive's currently who work for Mr. Lentz and am optimistic that they will honor the warranty..... However, it is OBVIOUS that they had financial incentive for NOT mailing letters to owners in NC....
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Old 04-01-2013, 09:47 AM   #5
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Quote:
Originally Posted by Memoriesvideo View Post
REPOSTING ORIGINAL>>>>>Just found my 98 Tacoma frame rails completely rotted and leaf spring mount completely shoved up into frame rail....Did not know anything of a rust issue and I am the original one owner bought new in 98...called Toyota, they told me of a 15 year warranty/buyback program- GREAT...then oops, your truck is 40 days out of warranty, so sorry..... I NEVER GOT A LETTER FROM TOYOTA!... I filed case number with corporate, they told me they didn't mail letters to any owners in NC because they don't feel it is a "cold weather" state, We just got 13 inches snow last week in Maggy Valley!..roads are salted heavily in the winter here!.... I am appealing with executive's currently who work for Mr. Lentz and am optimistic that they will honor the warranty..... However, it is OBVIOUS that they had financial incentive for NOT mailing letters to owners in NC....
Why was this removed from your original post?
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Old 04-01-2013, 09:50 AM   #6
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I just got an official answer from Toyota regarding the case/complaints.... they basically said "get lost and we will not help you"....40 days out of warranty and I had not gotten one letter alerting to the rust problem...I met another man last Thursday, one-owner of 98 Tacoma, he didn't get a letter either....After driving Toyota trucks since 1989, a lifetime of being a dedicated owner of their trucks, they just toss me away like yesterdays trash.........
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Old 04-01-2013, 09:51 AM   #7
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Quote:
Originally Posted by Nunavut View Post
Why was this removed from your original post?

Didnt want to blast them in open forum untill I got an answer from them.....Now that I got their official answer, I can tell all
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Old 04-01-2013, 09:57 AM   #8
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Sorry about your luck. Now you know what it's like to own a domestic vehicle. They don't get any sympathy when vehicles rust, especially from 98. It wasn't a warranty program, it was a generosity gesture for the people in cold weather climates. Iowa isn't considered a cold weather state to them, so I don't get my frame coated like the northeast states.
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Old 04-01-2013, 10:08 AM   #9
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On the brighter side of things....had your truck been a ford, chevy, or a dodge....you would've needed aother truck about 8 years ago....FWIW.
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