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Diag at dealership

View Poll Results: next move on my part
Service manager 9 75.00%
dealership GM 0 0%
Area manager 1 8.33%
toyota customer service 2 16.67%
Voters: 12. You may not vote on this poll

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Old 04-24-2013, 11:28 AM   #1
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Diag at dealership

i took my toyota to Performance toyota of la vista in omaha nebraska area for a over drive light flashing issue.... they could not figure it out. they did not charge me for their services becuase they could not tell me what was wrong with it.

i then took my truck to Old mill toyota of omaha, where they can not get the problem to duplicate and have not given me a salution to the problem to fix my issue. they are trying to charge me DIAG Time for not being able to find the problem.

i work in the car business and i know this would piss off anyone that it happened to. what do you think my coarse of action should be?
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Old 04-24-2013, 11:32 AM   #2
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If it were me, I'd start with the service manager. If he or she can't help move up the line. Definitely not something I would accept.
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Old 04-25-2013, 05:38 AM   #3
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So Old Mill Toyota couldn't duplicate the issue, but took the time to look at it at your request? If they cannot experience the problem, how can they identify a solution? why wouldn't they charge you for the time that they took?

I am not trying to be a hardass, but if you work in the car business, you know that this is the way it works. If anything, I would be more pissed at Performance Toyota being able to actually duplicate the issue, but sending you on your way without identifying the issue.
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Old 04-25-2013, 05:41 AM   #4
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If it's not able to replicate atleast at the last two dealerships I work at we can't charge you. I understand your outlook and response.
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Old 04-29-2013, 10:12 AM   #5
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service manager told me to take my business elsewhere found nothing with the light. and charged me 200 bucks. its a great day to be this guy.
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