Alright...from the top:
Finally...any advice? If anyone is still reading, do you believe I could have an option to call Toyota directly and complain about 1) the truck and 2) the dealership? I purchased my truck from them and I got a lecture from 3 different people on how to fill out the survey and that if I can't honestly fill it out with all 'very satisfied' answers that I should immediately come in and they'd do what ever they could to make it right. If I hang negative feedback over their heads, maybe they'll do it for me
Thanks for listening to the rant, pray for mojo
Tell them your truck is "bottoming-out" with any load in the rear and that you're not satisfied with how it tows and carries cargo. I told the rep that I heard there was a service bulletin for this problem. Have your VIN and mileage ready for the rep on the phone. She confirmed a TSB existed for my Tacoma and I was given a case # and the next day the local dealership called me to schedule my service appointment. The next day after that my truck was at the dealership and had the TSB performed first thing in the morning.
Good luck and I hope this helps!