Alright...from the top:
Once upon a time I used my brand new Tacoma (well after the 'break in' period) to haul some dirt for my new yard, after all I traded in my GTI for the Taco so I could get more house friendly work out of my vehicle. I was always weary of putting more than a 1/2 yard of dirt into the bed because I did not want to max out the hauling capacity. The dirt was very dry and I recon I had about 5-600lbs worth of sandy-dirt in the back of my rig. Me, being the large man that I am, plus the other stuff in the truck probably equated to 300-325lbs. To make all things fair and accurate, let's just say that I was rolling around at 1000lbs. To my surprise I was damn near sitting square on my bump stops. The ride was terrible, and anytime the truck moved it would smash down on the bump stops. I researched to find out if this was abnormal and quickly learned of a particular TSB addressing the weakness of the rear leaf springs. Luckily for me my 2010 had been recently added to the growing list of effected vehicles. I decided to address the issue when I went in for my first scheduled maintenance...
FAST FORWARD 1500miles
...The day had arrived and I brought my vehicle in for service. I informed the check in desk that I would like my rear suspension inspected due to the characteristics listed above. I was very specific about how it was loaded, how I drove, and the symptoms I experienced while driving. One of the service men over heard what I was talking about and he immediately gave a smirk and told me he knew exactly what the issue was. I mentioned the TSB, he acknowledged it and told me he would check my VIN# to the paperwork and we could proceed from there.
I was SOO excited that it was so easy to get my springs done, I had read a lot of 'horror' stories about being denied and about the dealerships just plain playing stupid about it. I received my phone call informing me that my truck was completed so I made my way over to the dealership. I went and paid for my service and picked up my keys. I inquired about what was decided about my rear springs and a service tech came out to speak to me. He said I was covered under the TSB and that we could go over to the service desk to make an appointment and order the springs. I made my appointment and a note was placed on my account to order parts. My service tech told me he would inform my service consultant about what was happening and to just bring the truck in next week.
TODAY: I receive a phone call from the dealership...I have to bring my truck in on Tuesday so they can have a senior technician inspect it to make sure Toyota would pay for the warranty. I started asking questions and was transferred to my consultant, who just happened to be my sales person, who I don't believe is very happy with me because he managed to get fired after selling me my truck (no joke, and that's the second salesman in a row to sell me a car and get fired over it, seriously no joke). Apparently he got a job in the service depot, and I asked him realistically what was the reason I had to have it re-inspected. He fed me some BS about how it didn't count when a grease monkey looked at it for me, a senior tech needs to see it, I probably just had the truck over loaded, Toyota may not pay for it so I can't get it done, and finally we won't order the parts until it get's signed off on. So now I get to go BACK to the dealership, drop my car off, have it inspected AGAIN, and then they will decide whether or not to do the TSB. I explained that I had planed on using my truck for hauling and towing so I was expecting to do what it was rated to do.
Finally...any advice? If anyone is still reading, do you believe I could have an option to call Toyota directly and complain about 1) the truck and 2) the dealership? I purchased my truck from them and I got a lecture from 3 different people on how to fill out the survey and that if I can't honestly fill it out with all 'very satisfied' answers that I should immediately come in and they'd do what ever they could to make it right. If I hang negative feedback over their heads, maybe they'll do it for me
Thanks for listening to the rant, pray for mojo