Originally Posted by 09TacomaPA
I got denied by my local dealership to have the rear TSB done on my 09 AC 4x4. I was told "There is nothing wrong with you suspension and that they can't just do a TSB because I found it on the internet". I was wondering if I go to another dealership will they be able to tell that the other dealership denied me?
The dealership that denied me was Sloane Toyota in Devon, PA.
You need to call your closest Toyota Corporate office and file a complaint. Also, if you do take it back to the same dealer or different, tell them that you tow or have carried at least a 500 lbs load that caused your truck to sag in the back considerably. Advise them that this is a safety concern of yours specifically since this causes the front end to lift and have less weight distributed, which yields a looser steering control causing the truck to drift more than normal. Again, stress the importance of safety here. They should not be denying customers who come in with legitimate complaints. Even if you haven't yet hauled or towed, there will be a time when you do - hence why you have a truck -right?