Dealer removed protective film behind door handles?

OffroadToy · Dec 29, 2010

If you really want the film just buy aftermarket...
http://www.autosportcatalog.com/vehicle-protection/xpel-door-handle-scoop-protectors.cfm

http://www.autosportcatalog.com/vehicle-protection/xpel-door-handle-scoop-protectors.cfm

toku58 · Dec 29, 2010

Here ya go! $15 for 2 doors.
http://cgi.ebay.com/ebaymotors/2-Do...rQ5fTruckQ5fPartsQ5fAccessories#ht_2188wt_941

toku58 · Dec 29, 2010

OffroadToy said: ↑

If you really want the film just buy aftermarket...
http://www.autosportcatalog.com/vehicle-protection/xpel-door-handle-scoop-protectors.cfm

http://www.autosportcatalog.com/vehicle-protection/xpel-door-handle-scoop-protectors.cfm
Click to expand...

The links you posted don't have them for our trucks.

blackwidow2009 · Dec 30, 2010

brp[OP] initial post: ↑

First off, I am new here, thanks for the great resource. I am upset with my dealer and want to see if anyone here has had a similar experience.

I recently bought a 2011 DC SB V6 AT SR5 4x4. While I was looking the truck over on the dealer lot I noticed that there was a protective film, body color, behind the door handles. It would protect your door from the scratches the door might get if you had long fingernails or rings and grabbed the door handle.
I noticed the same/similar product on the leading edge of the rear fender flares.

We strike a deal and go to the office to fill out paper work and all that. The salesman, who was great, tries to sell me a few add-ons. One of those is the protective film that I mentioned earlier. He walked me over to a Prius that was in the showroom and showed it to me and all that.

I was thinking to myself, "I know that it already on the truck, weird..." So, I passed on the $200 they wanted for it.

A few days go by.....

I recall the issue there and check my doors, the film has been peeled off, and not a thorough job was not done. I can see little pieces still adhered to the car.

The leading edge of the rear fender flare still has the film.

Well, I was a little pissed, but I didn't need to light a fire about some film.

It did rub me the wrong way that they actually paid an employee to rip the film off, just to throw it away, because I didn't buy it, even though I did by it when we agreed to a specific price for a specific truck, ......

A few days after that...

My sister wants to check out a Highlander and a Sienna. We go to the dealer. While we are there, I see my salesman and I confront him about it. He says that is costs $200.... I say I bought it already and that's crap, etc........

He gets me the manager and I tell him the story and he offers to put it back on, for $200. He would not even budge one inch regarding the backward nature of it all.

We finish our conversation. My sister liked the Sienna. I tell her how the conversation went. She walks over the the manager and says that if they put the film back on my truck and don't take it off the Sienna, she will buy the Sienna right here right now. They say no.

Unbelievable. Turned down $28k sale for the $10 bucks in protective film.

Please let me know what our experiences have been in regard to this.

-Is it on your 2011 (or older)?
-Did you pay extra so that they didn't peel it off?
-Does Toyota know, as I believe to be the case, dealers are trying to sell standard pieces as options?

Sorry for the long story. Thanks for the great forum
Click to expand...

FUCK THOSE ASSHOLES!!! I SAY YOU CONTACT YOUR ATTOURNY GENERAL (OF YOUR STATE) AND FILE A COMPLANT. YOU DID NOT GET WHAT YOU PAYED FOR!!!

AND I WOULD PICKET THE DEALERSHIP WITH A GREAT BIG SIGN SAYING "I GOT RIPPED OFF HERE"

ThisGuy · Dec 31, 2010

blackwidow2009 said: ↑

FUCK THOSE ASSHOLES!!! I SAY YOU CONTACT YOUR ATTOURNY GENERAL (OF YOUR STATE) AND FILE A COMPLANT. YOU DID NOT GET WHAT YOU PAYED FOR!!!

AND I WOULD PICKET THE DEALERSHIP WITH A GREAT BIG SIGN SAYING "I GOT RIPPED OFF HERE"
Click to expand...

maybe a little overkill but i agree with your train of thought

shook0002 · Dec 31, 2010

Are you sure it wasn't the protective film they use when shipping the trucks? I can almost guarantee thats what it was. When a new vehicle get shipped it has a white or clear film on it in certain areas to protect it from shipping damage before it hits the lot.

BCTacoma2010 · Dec 31, 2010

shook0002 said: ↑

Are you sure it wasn't the protective film they use when shipping the trucks? I can almost guarantee thats what it was. When a new vehicle get shipped it has a white or clear film on it in certain areas to protect it from shipping damage before it hits the lot.
Click to expand...

I think we have a BINGO

Fortech · Dec 31, 2010

shook0002 said: ↑

Are you sure it wasn't the protective film they use when shipping the trucks? I can almost guarantee thats what it was. When a new vehicle get shipped it has a white or clear film on it in certain areas to protect it from shipping damage before it hits the lot.
Click to expand...

BCTacoma2010 said: ↑

I think we have a BINGO
Click to expand...

Took the words right out of my mouth (or keyboard).

If this was what it actually was, its usually removed when the dealer tech does the PDI. More permanent and durable products are usually optional and $$$.

Flynn Diesel · Dec 31, 2010

My dealer had it on every car in the lot. It came on my truck and was never even discussed with the dealer. It wasn't an option and I wasn't charged for it.
I guess they just do it to improve their sales. There has to be some laws about dealers removing things after you agree to purchase.

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