Hi, was hoping somebody could help me go the correct route on this. I custom ordered a new 2011 Tacoma. It came on hauler from plant in sanantonio last week and arrived at dealer Thursday afternoon. I picked it up that same day about an hour later.
I didn't notice a splotch about the size of a quarter. Until I was driving home and daylight was making a blemish apparent. The spot is right on top of the dash pad closest to the steering wheel. It didn't look that bad but something was up, I thought it may have been a sticker or something and Could be wiped off... On Saturday I got a chance to look the new truck over, first I waxed it. Then went and tried to wipe the splotch off.
To my surprise when I wiped it with warm water the white rag was black like it had been painted, It now is faded and whatever they put on at factory wiped off and now is whiter on a black dash pad, maybe they did a repair and what is revealed is the repair. This doesn't look awful but isn't pretty on a brand spanking new Tacoma with les than 70 miles.
I am disgusted about this. In 1999 I bought a new Tacoma that had a gauge in the glovebox. They told me that they could not replace it because it doesn't come molded in color and would paint it. They did that and it looked fair but not same for a year or two. On hot days the glove box felt tacky and after about five years it started to peel.
I emailed the dealer sales mgr (who sold me vehicle). Although it isn't his fault - it's toyotas. I also emailed the customer contact at Toyota and indicated what I said above and expressed I don't and will not accept a repainted dash pad. Other than the dash the truck is absolutely beautiful.
This whole thing makes me nervous, I know when things come apart they don't get assembled the same, clips get broke, gaskets gets separated, wires and harnesses get pushed into different spots. This replacement looks extremely hard. I don't want a rattle trap, I love the truck but this is a setback.
Don't want to go back to dealer I bought it from because it was out of state and is just to far.
Does anybody know if the dark SR5 dash comes molded in color? Has anybody ever changed a dash pad?
I want to be prepared tomorrow when I talk to dealer where I bought it, Toyota customer service and bring it over to local dealership to show them. I'm sure they are going to try and give me the runaround and want to repair it instead of replacement. If it doesn't come molded in color than I want the factory that built this truck last week to send one of their already colored dash pads...
Any insight or experience would be greatly appreciated. Thanks for taking the time to read this.