Grr -1 Point for the Dealership!

So, looking around under the hood yesterday and come to find a partially filled quart oil bottle stuffed under the oil filter. The taco had its 10k mile oil change/service stuff performed. I know they had it there to catch dripping oil from the oil change they performed. BUT it should have been removed before I drove off the lot.

What should be said to them about this? This could have left a mess in there...or better yet maybe melt/catch the plastic on fire during a longer trip??

 

thats bull... i would call them up, tell them whats up and see what they can do for you the next time you are there..... free oil change or something.

 

I would let them know... However, reading some of the things dealerships have done, this seems pretty minimal, good thing no harm was done.

 

Can't get too much, I already get free oil changes/tire rotations till 35k miles/3 years? Something like that.

 

i would take your quart container back to the dealership (leave it where it is to show as example) talk to the same service advisor about there poor quality of maintence and lack of attention to detail. then tell them that unless this is fixed you are going to slam the dealership on the customer service satisfaction survey. after that is said and they see there screw up tell them you want to speak to the service manager if they dont get him for you allready. yelling at a service advisor isnt going to accomplish anything slamming their workmanship will get way better results... i realize the first is more satisfying to you. i just did this on tuesday for a similar screw up at the dealership.

 

Let it go...shit happens.

It could have been a lot worse. I would get on facebook and make a complaint if it real bothers you. Complaining to the dealership isn't going to do much. They are all on the same team and cover for each other.

 

Amen! They're only human..not robots! One tech probably was working on it and had to jump on to another vehicle while another tech finished what he started and forgot to remove it or wasn't aware that it was there

 

yeah you could let it go... and nothing will be done about it. or you can bring it to their attention and maybe people start paying more attetion to what they are doing.. i used to be a tech at Honda in portland and i have forgotten some things when being slammed... however i was lucky enough to catch them before the car went out... maybe i am just sour cause my wife took my truck in on tues for a oil change and the dealership didnt change the oil or filter..... how the hell that happens i have no idea. but all dealerships care about their surveys because they go straight to toyota hq. if you dont believe me just bring up a survey and see what happens!

 

Very true..never really thought about it that way since I've never really been to the dealership for service with my old 02 and my current 05.

 

Got to go with these guys ... although my train of thought has not always been aloing these lines.

No harm ... no foul.

We live in such a litigious society it gets old after a while. People are human ... mistakes happen .... accidents happen.

I am sure that no one gets up in the morning and says, "I am going to fuck with my 2nd customer after lunch because it is Friday and that type of service is expected, therefore it's cool."

At the end of the day, if neglect causes damage, the people responsible will be held accountable.

I'm sure you've got more important things to worry about ..... in the end, it is your call.

 

I would also do my own oil changes and stuff but since its included with the truck and doesnt cost you anything its cheaper and easier to take it in. just my .02 cents. with my issue the service manager hooked me up with my first oil change out of 25k for free. and next one at 10k will be switching to synthetic.

 

Well I guess I should say that I'm not looking to bash the guys, because they do tend to be very helpful. So just a polite reminder of sorts I guess is what I'm looking at?

 

yeah being professional is the way to go... at least just call them and tell them what happened. After what happened with my truck i will be returning to my dealership for maintence. After everything was said and done they fixed their screw up and took responsibility for it.

 

If that's the worst thing that happens, I wouldn't worry too much about it. Just a friendly reminder next time you bring it in should do.

 

THANK YOU

 

I didn't think they still used quart bottles at the dealership ? Thought they all switched over to the drum fed hoses? Unless you hate the dealership, just casually mention it to em, they may have a worker thats not pulling his weight. It might be a big deal to me if it was left around the belts though.

 

OP, you should definitely sue the dealership ASAP and contact the BBB. These F-er's must pay for what they did!!!

 

i know we had drum fed with a gun by each bay and that was around 2000 or so... i talked to a buddy of mine who was a service manager at a toyota dealership back home and i guess some still use quarts at least thats the way it sounded.

 

I found a very small scratch on the edge of the fender right where the oil filter is. I know the tech changing the oil did it probably with his shirt button/snap leaning to the filter. Haven't said anything, just figured it would be my word against theirs and I would lose. Like I said it's very minor, less than an inch long but too deep to buff out. It was about a week or 2 before I noticed it, another reason I haven't complained about it. Been over a month now.

 

Shit happens. Be thankful nothing bad happened.

The only way to ensure that other people don't mess up your truck is to do the work yourself. People wonder how shops get work done so fast, it's not because they're superhuman mechanics. Big-fucking-hammers and impact wrenches make shit happen... just sayin'.