Originally Posted by Hobby Guy
I've got a new Tacoma and want to purchase a new folding bed cover. The Bakflip G2 cover looks great. But reading about warranty and spare parts issues....it's not looking so appealing anymore. (Kind of like a hot looking girlfriend/ wife with a bad attitude)
I personally think a manufacturer is thinking of themselves only when unwilling to respond to a customer's desire to buy spare parts for their tonneau cover. I recently sold a truck with a 12 year old Fold-A-Cover. I needed some parts for it (seals had split and lock was sticking) and Fold-A-Cover happily responded to my needs. They didn't ask where I bought it or any of the other horse pucky I've read here; they simply sold the replacement parts needed and it worked out great.
Out of curiosity, I checked out the other manufacturers web sites for replacement parts available and.....nothing. I wonder if certain manufacturers really don't want to be bothered in supplying parts for tonneau covers that are not under their golden umbrella they deem worthy of parts.
Also, this talk about "authorized" dealers that need to be used for product support is a terrible attitude issue from the manufacturers, that we, as consumers, shouldn't have to concern ourselves with. We should be free to seek out the best price for a product and not have to worry about the manufacturer standing behind their product.
Who will be there for ME and sell me repair parts 10 years from now, except for Fold-A-Cover ???
Firstly: you are incorrect about BAK not offering replacement parts. Here is a direct link to their website where all replacement parts are indeed available:
Replacement parts are all free to anyone who's cover is still under warranty, which depending on the cover, can run anywhere between 1 and 5 years.
Secondly: BAK has over 1,800 authrized dealers in almost every nook and cranny in the USA, Canada and 40 countries world wide. We feel it far better to be serviced by someone who knows what they are doing and can actually disseminate accurate info, than rely on much of the inacurate info offered up by non authorized folks like you, who may just want to sell a used product here and there. Case and point: You are not authorized to sell BAK product, and the first thing you did was disseminate lies about BAK not offering replacement parts.
Thirdly: BAK produces product directly for OEM's like Ford Motor Company and Toyota. Do you think that we would be allowed to put a Ford Logo on our product if our service or quality were sub par, or if replacement parts weren't available?
The reality is that Fold-A-Cover, while not a bad cover, is simply not in the same league as a BakFlip. It has less than an 10th of the dealer base as BakFlip and a disproportionate amount of BAK dealers will tell you straight up, that they chose to abandon selling Fold-A-Cover in favor of BAK, precisely because of a lack of service and quality.
I'm not saying you're not entitled to your opinion, but for the sake of the forum, let's try to keep things real and keep things honest.
Julian Maimin - CEO