To be fair, BAK does not sell directly to consumers, so anything incorrectly shipped would likely be the mistake of the company who took the order or the WD that shipped the order. Kind of like buying a pair if Nike shoes online, then blaming Nike themselves when the retailer or distributor makes an error. It's always easiest to blame BAK. That said, there are also lots of bakflip
sites, many of which appear to be BAK owned or operated, but are not. It's kind of unfortunate that many folks will reach out to these sites thinking they are reaching out to BAK, when in fact this isn't the case. Http://bakindustries.com
is the only BAK site, and reaching out to them will always get you a response and resolution to any issue. Just an FYI.