Got the word from Lentz's office today.
They said they won't help me.
They said they took serveral factors into consideration and the Toyota rep denied wanting to look at my truck. I told her to call them back and have them look at it. She refused.
After a few minutes of this, I finally told her that I am getting ready to buy a new truck in a year or so and asked her "What brand truck shoud I buy next?"
She then immediately told me that she was sorry that she lost me as a customer. I told her that she had the power to help me but is refusing to do so. She said that she was ending the call at that time because there was nothing more to say.
I asked for he supervisor or Jim Lentz. She said that Mr Lentz doesn't interface with customers.
After that, she hung up.
Looking forward to the day I by a Ford F150.
Wow. It's amazing how crappy Toyota's product support is, I'm experiencing it too. Conversely, Nissan's been fantastic for my wife's car.
You could send them a copy of your next truck's bill or sale and bullet points of why.