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Driveline vibration Tsb out

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Old 02-28-2013, 07:40 PM   #321
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Originally Posted by Grieby54 View Post
How did you get them to take it that seriously? Mine don't seem to give a shit about it.
They took it on themselves. They even replaced the prop shaft due to a "clunking" since the master mechanic heard it during his test drive. Dude was telling me he was on the phone with Toyota for 6 hours +. I guess they don't want a lemon law... I told them to take their time and keep it as long as they need to figure it out. Hopefully this helps out us folks that have it. I should hear back tomorrow. In the meantime my billies came in and are waiting to be married to the truck! I can't wait...
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Old 02-28-2013, 08:58 PM   #322
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Well, after more driving the shudder is certainly worse. I've decided that documenting that its still there is not going to be enough - I want them to fix this or at least make me feel like they really tried to. Also, my steering wheel isn't straight now! It's off by probably about 10*. This is so irritating. I think I'm going to call the service manager tomorrow and let him know what's going on and that I'll be dropping my truck off on Thursday and it had better run smooth when I pick it up.
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Old 03-01-2013, 02:28 AM   #323
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Originally Posted by Grieby54 View Post
And then began to babble on about giving him a perfect score on his survey.
When I bought my truck, I agreed on a price with the sales manager before driving to dealership, the sales guy wouldn't honor the email (I printed it out). It took him roughly an hour to sort it out with the manager. I then said to the USAA car buying rep that they didn't bend me over THAT bad but I wasn't happy. Gave him bad markings on everything. Sales manager called the week after saying they had "let him go."
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Old 03-01-2013, 04:54 AM   #324
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Originally Posted by Zoot View Post
When I bought my truck, I agreed on a price with the sales manager before driving to dealership, the sales guy wouldn't honor the email (I printed it out). It took him roughly an hour to sort it out with the manager. I then said to the USAA car buying rep that they didn't bend me over THAT bad but I wasn't happy. Gave him bad markings on everything. Sales manager called the week after saying they had "let him go."
If he wanted a perfect score on his survey he should have acted like he gave a shit that he didn't fix the shudder.
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Old 03-01-2013, 06:34 AM   #325
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Called the service department again, my rep answered the phone. I told him that my steering wheel isn't straight, that my truck shakes worse, and that I'd like to have it put back. I can deal with a mild shudder, but the new shake is terrible.
His smart ass response was "You came in here and told us to do the TSB. We just did what you told us to do. We can't just 'change it back.' You can call Toyota directly and tell them that it's still shaking. They'll tell you just to come in on Thursday for your appointment, and we'll open up a case with Toyota. We'll make an appointment for you to do a ride along with the case manager that they send out once a month, and you'll go from there."
He was pretty much an ass the entire time. I have a feeling this is going to be a long, painful process...
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Old 03-01-2013, 09:53 AM   #326
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Quote:
Originally Posted by Grieby54 View Post
Called the service department again, my rep answered the phone. I told him that my steering wheel isn't straight, that my truck shakes worse, and that I'd like to have it put back. I can deal with a mild shudder, but the new shake is terrible.
His smart ass response was "You came in here and told us to do the TSB. We just did what you told us to do. We can't just 'change it back.' You can call Toyota directly and tell them that it's still shaking. They'll tell you just to come in on Thursday for your appointment, and we'll open up a case with Toyota. We'll make an appointment for you to do a ride along with the case manager that they send out once a month, and you'll go from there."
He was pretty much an ass the entire time. I have a feeling this is going to be a long, painful process...

This is pretty much my experience with Toyota in the past year, first they look a prob, then dismiss as normal and "there's nothing we can do for it". Bastards at corporate told me to do arbitration. Now awaiting my arbitration hearing, which is also pretty much rigged in Toyota's interest (they fund the arbitration firm). Meanwhile my 6 speed "isn't included in the TSB" which is likely based on Toyota calculations that it's more cost effective to ignore the 6 speed population than attempt to fix the vibes.

This $32K situation of suck makes my blood boil... especially because we know how to fix the problems.
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Old 03-04-2013, 01:51 PM   #328
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Picked my 2012 up tonight from the dealer, so far so good they changed the springs and installed the steering wheel damper. Had the wife with me so I took it easy but I did not feel the shudder I do need more drive time. The dealer said that three different techs plus him drove it, I will up date in a day or two I hope this is not to good to be true. side note they did not install tranny mount.
Follow up three days later, problem solved, thank God. Thanks to Turnersville Toyota.
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Old 03-04-2013, 03:11 PM   #329
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why can't they install a control arm on the axle like an IRS 4runner ?

(I do not know enough about suspension...hence, the stupid question)

do control arms restrict some action of leaf springs whereas on independent rear
control arms are required to perform a role ?
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Old 03-05-2013, 07:20 AM   #330
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Quote:
Originally Posted by Grieby54 View Post
Well if I have to take this in two more times after my appointment on Thursday, I get to say "Lemon Law" and see how quickly they try to fix it then...
They honestly just dont care... after all the fixes are done and its still vibrating they will say, look in your book that came with the truck. there is an envelope with arbitration paperwork.

This is the 800 number telling me this, the management.

So, Im on the fence as to whether im going to try to fix it on my own and keep it or just arbitrate. Havent decided.
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Old 03-08-2013, 09:20 AM   #331
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Well, I got my truck back from the dealership yesterday. They opened a TASK case with Toyota because the vibration is still there (and worse that before the TSB). My service rep told me "When I called them, they told me that under mild acceleration, there should be little to no shudder, and when you're putting a hard load on it, the shudder will be there. They said that this shudder is, and I quote "the new normal." So we'll open up a case and we'll set an appointment with the regional engineer, but I don't think there's anything that can be done about it."

So, I went for a drive with the service manager and explained to him that Chris's (and Toyota's) description of the shudder is what I had before. Now, after the TSB had been done, I get the shudder on just about any acceleration, and I would consider driving at 2000 RPM's and less as very mild driving. The service manager started talking about the 2010 Tacoma that he drives and that it has the shudder and he's not been able to fix it, to which I described some of the fixes I've read about on here (carrier bearing rotation, spacers, shimming, one piece drive shaft, etc...). When we went for a drive, though, his tune changed entirely. He said at least half a dozen times "That's not right. That's not a little shudder."

So, he seemed pretty adamant about getting the regional rep out here before his typical monthly visit. He also apologized that I was not getting to enjoy my new truck, and that he understands that Toyota is saying that the shudder is normal, but what I have isn't right and that they would get it fixed. He actually had to argue a bit with my rep about the fact that what I was experiencing was more severe than what Toyota was talking about. So finally someone gives a shit! I told the manager that I'd be fine with going back to what it was, but now it's just ridiculous. We'll see what happens...

I'll keep this updated with what's going on and what steps we take.
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Old 03-08-2013, 03:09 PM   #332
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UPDATE

Well lets face it. For most of the affected vehicles this tsb did not help or made it worse. Myself, it took care of the vib I was having but the truck is not "smooth"
Had a chance to do a one on one with my rep. Everyone that still has an issue was sent to a data base. The field team has gone back out on the road again and is starting over. I know, I know they should have got it right the first time.
Be that as it may, I asked him if they were going to be trying one piece shafts or double cardigan joints. He had no additional info that he could offer at this time. It's not going on the back burner by any means. I did mention to him the results of aftermarket shafts etc and he said when they had a meeting or what ever they do he would inquire if they were thinking in this direction. Myself I think the problems started when they cheapened the shafts and went with shafts without the double joints. So for now ,untill I get some more info, I'll just keep my ears open and relay if I hear anything.
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Old 03-25-2013, 08:55 PM   #333
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Originally Posted by Tacoma Mike View Post
Well lets face it. For most of the affected vehicles this tsb did not help or made it worse. Myself, it took care of the vib I was having but the truck is not "smooth"
Had a chance to do a one on one with my rep. Everyone that still has an issue was sent to a data base. The field team has gone back out on the road again and is starting over. I know, I know they should have got it right the first time.
Be that as it may, I asked him if they were going to be trying one piece shafts or double cardigan joints. He had no additional info that he could offer at this time. It's not going on the back burner by any means. I did mention to him the results of aftermarket shafts etc and he said when they had a meeting or what ever they do he would inquire if they were thinking in this direction. Myself I think the problems started when they cheapened the shafts and went with shafts without the double joints. So for now ,untill I get some more info, I'll just keep my ears open and relay if I hear anything.
Yes please keep us informed. Ive gone ahead and started a file with Toyota Canada stating the TSB made it worse. I told them Im too busy working with my truck to play this back and forth learning experience bullshit with this dealership. Only in turn to be treated like an idiot. I told them A new dealership I would like to go to from now on and asked them to contact me when more information is available on a solution. The girl said that is unlikely. I need to relay through a dealership for any updates on the TSB.

But lets face it, tacomaworld is better for this kind of thing. Unless your lucky enough to have a great service department to deal with. So far the first one I've tried is the most unprofessional place I've ever come across, run by clueless people trying to get you in and out as soon as possible. That would be Jim Pattison Toyota in Surrey BC. Dont waste your time going there, if you want personal experiences from me hit me up in a PM and ill explain.
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Old 04-12-2013, 08:57 AM   #334
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Sub...my 2005 just started to have a mild vibration between 25-50 mph. I initially thought it was the tires and rotated them. I then greased my drive axel, but still no luck. Acceleration/deceleration makes no difference nor does putting it in 4WD. For those mechanically incline, I saw on another post that the rear drive shaft was removed and the vehicle placed into 4WD to isolate the issue. I suppose the vibration would go away if the rear drive shaft was the issue? I may have my tires rebalanced and the truck aligned as a cheap try and see approach, but will likely not follow through on the TSB given the hit/miss results. I actually just started to notice the vibration here since the last oil change so I do wonder if something else is the culprit such as a ball/CV joint. Anyhow, I hope it's worked out soon either way for me and others. It's good to see at least some effort is being made whether by Toyota or individuals.
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Old 04-13-2013, 05:40 AM   #335
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Follow up three days later, problem solved, thank God. Thanks to Turnersville Toyota.
To good to be true, now it shudders on acceleration and vibes at higher speeds. Back next week although i will say my dealer is great.
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Old 04-18-2013, 04:03 PM   #336
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I just talked to my service adviser about this today while I was the dealership. Going to take it in Monday for them to look at this and a couple other things. He said he's well aware of the issue, even his wife's Tacoma has it and that the TSB doesn't really fix it. I'll probably have them do it anyway and hope for the best.
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Old 04-19-2013, 10:10 PM   #337
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I just talked to my service adviser about this today while I was the dealership. Going to take it in Monday for them to look at this and a couple other things. He said he's well aware of the issue, even his wife's Tacoma has it and that the TSB doesn't really fix it. I'll probably have them do it anyway and hope for the best.
Took mine in to address the vibrations and clicking noise the end of march to universal off 35n and service advisor fed me bs that my u joints needing lubing they werent dry just need a little extra even though I knew it wasnt the case I just left..
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Old 04-20-2013, 07:53 AM   #338
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Took mine in to address the vibrations and clicking noise the end of march to universal off 35n and service advisor fed me bs that my u joints needing lubing they werent dry just need a little extra even though I knew it wasnt the case I just left..
I go to North Park Toyota on the south side (35/410). They're pretty awesome.
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Old 04-22-2013, 03:30 PM   #339
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They confirmed the vibrations and ordered the parts for the TSB. Also getting a new grill for my whistle noise and a couple new tires since mine refuse to balance.
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Old 04-23-2013, 10:30 AM   #340
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my 13' decided to die. got outta work and went to visit my parents hopped into the truck to leave about 3 hrs later and she refused to start, cranks over but wont fire up. Called the roadside service and had it towed to universal Toyota on saturday 4/20 morning waited around talked to the tech and he is kinda stumped no codes indicating anything and its now tuesday and im still in teh loaner corolla.. Hope I dont have a lemon and end up having toyota buy it back, So the Tsb is hold right now
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