Toyota Contact for Warranty Dispute

Does anyone know of a contact high up at Toyota that can help with a warranty dispute? I have a 2010 Tacoma and the hinge inside the gas door has bent - looks to be a result of the pin rusting to the lower hinge. I had this worked on at the dealer about a year ago (due to the door rubbing the inner fender - it was "adjusted" at that time). This time, I went to a new dealer and they ordered the parts and scheduled the work. Today, they called back and said that the regional warranty contact stopped the work because it was my fault the door bent. Long story short, it looks like I am getting cheated out of a warranty repair. I called the dealer that origionally performed the work. They said they would like to help, but if the regional warranty puts me on a "blacklist" for that warranty repair, there is nothing that any dealer can do for me in the country. I would like to get in touch with someone high enough up to help with this issue - not allow someone who never saw the vehicle to make such a decision (I thought I saw this on a thread here at some point in time, but I can no longer find it).

Thanks

 

The Toyota customer center phone number is 1-800-331-4331

 

Thanks

I have been down that road...they told me it will take them a few days to get back to me.

I thought I saw a contact pretty high up at Toyota on here at one point that I may try should that option fail...

 

Have the original dealer tell you when the regional rep. will be at their facility and schedule an appointment to have that rep look at your truck in person. Reps usually visit each dealer once a month ( at least here on the west coast they do) to make calls in person on such items as high dollar amount or body/paint issues. Be polite and state your case reminding them that they have already attempted once to actually repair the door. Hope that helps

 

Thanks...I guess it just surprises me the difference you see from one dealer to the next. I am not dealing with my 5th (I think) dealer in 4 states - I moved around a lot in the first two years and 33,000 miles of this trucks life.