Otto navi replacement radio issues poor customer service!!

anyone out there with the ottonavi head unit like me ? and having issues? product or service?

 

This is the system i have!!

 

Read this thread,

http://www.tacomaworld.com/forum/audio-video/252380-ottonovi-should-named-oughtto-know-better-1.html

 

I've got the Caska/Rosen (that Ottonavi scoffed at) and it's been a nice unit, but now after a year, I'm having issues with the touch screen "sticking", even when it hasn't been touched... it's like an invisible finger is stuck to the screen.

Given the cost was only $100 less than a Kenwood, I should have gone that way, but I liked the idea of something that looked factory.

OP, just cut your losses and return the thing for a refund and get a Kenwood or Alpine from Crutchfield or Sonicelectronix

 

Funny how the company pipes in on every other thread about aftermarket radios but not this one.... Makes you think.

 

And he would care about this thread for what reason?
He'll just move on to another forum just like he moved in here offering a group buy a year ago.

 

i actually would care about this thread, as our customers do matter. I mean we don't just join forums to sell crap and then leave. That would leave us with nothing by tommorow! Anyways. if you call us at (323) 881-0550 we can see if we can troubleshoot your problems or send a replacement.

Most likely a refund will not be given after one year point, but we may still offer to warranty it.

 

OP, if they send you a new one take it and and then you can sell it as brand new, never opened/installed. Put the money towards something else.

 

Subbed for outcome

 

tough break OP, I found these guys at SEMA a year back and liked the look of them. They had me convinced that it was a good unit until I researched them online. Definitely glad I didn't go with it, unfortunately you were one of the guys we all had to learn from. Hope you can work something out.

 

Especially when $950 shipped will get you a Kenwood 6990 with Garmin software, XM/Sirius receiver, built-in HD radio, remote control, and iPod cable.

As far as I can tell, Otto STILL doesn't support sat radio or HD.

 

That's why I would stay away from companies I have never heard of like Otto maybe try a pioneer or kenwood

 

I don't hawk threads for negative reviews but after reading this post..I figured it was appropriate to offer my side of the story....

I had a really hard time looking up this customers order [DEVMAN] as I was not provided an order number. I had to search blindly among the tens of thousands of orders we have. Anyways, I found his order and pulled up notes.



as going back to devman...can you guys explain how I have been unfair to devman...he has issues with his radio...most likely from installation errors, anyways we go ahead and offer to send him a new radio but he would have to wait as we were out of stock. Cust left a deposit and shipped radio back to us. We refunded the deposit AND REFUNDED HIM FOR SHIPPING So him paying shipping both ways ? I think is A bogus statement Want the PayPal transaction Id for the refund? PP # 3J50477597850263M....I mean you can continue to lie, but look up that paypal transaction Id and you will know the truth...

So, please dont give us the lies of how you did this and that thinking we wont find your order and read all the notes. Each time we talk with a customer we document what was said and discussed between us. I have been nothing more than fair with this particular customer even offering to pay shipping both ways for his replacement unit. I am sorry he has to pay hefty customs, but if we declare the package for a lesser value and item is lost or damaged during transit is the customer going to pay the difference ? I mean we are only insured what is DECLARED ON PACKAGE. So if I say radio is only worth $300 so customer can avoid customs....who covers the other $400? I guess you cant always tend to everyone's need....

Now going to the issues of our radio..we have sold thousands of these radios. If these were hwo devman or the OP of this thread makes out the radios to be dont you think theere would have been many more threads? I mean just look at other reviews....theres always two sides of the tale..

 

When customer was asked why he did not call us before posting negative comments online, customer said " I do not want to pay long distance phone call".

I am sorry but we cannot read your mind. If you are having an issue you should of contacted us DIRECTLY. Not post a thread and hope we stumble upon it....I have been more than helpful with this customer and even offered to pay for shipping both ways DESPITE THIS CUSTOMER LYING saying he paid initial shipping.

 

Hmm OP has 50 posts and 25 of them are negative reviews of OttoNavi....