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TBS rejection from dealer. Need help

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Old 04-12-2013, 09:10 AM   #1
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TBS rejection from dealer. Need help

I bought a 2010 DCLB TRD Sport ten weeks ago. I found the TSB for the "Rear Spring Harsh Ride" and brought it into my local 802 Toyota dealer. They called me this morning and explained to TSB is voided after 36 months or 36,000 miles. My truck is 38 months with 33,000 miles and "they can't help me". I asled them to provide a letter of rejection. Has anyone run into this problem?
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Old 04-12-2013, 09:17 AM   #2
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Did you try for the TSB at a different dealer in town?

Sorry I cant provide a better suggestion for now. I think I remember seeing a few threads with similar situation on here though.
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Old 04-12-2013, 09:32 AM   #4
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Quote:
Originally Posted by AK Taco View Post
Sounds like you're out of the warranty period
This

Pretty cut and dried , not sure what you are confused about
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Old 04-12-2013, 09:35 AM   #5
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As far as my experience with Toyota, once the warranty has expired your done. If you had the complaint logged before the warranty expired now thats a different story.
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Old 04-12-2013, 11:06 AM   #6
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is there an extended warranty on the truck? I had issues with the dealer getting them to fix the work done of the leaf spring tsb. so i called toyota and they were able to get the dealer to do the job again right.

you could cal and tell them that you have experienced the harsh ride for months and its a safety issue with kids in the truck. call toyota.
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Old 04-12-2013, 01:03 PM   #7
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Quote:
Originally Posted by JUJtacoma2010 View Post
is there an extended warranty on the truck? I had issues with the dealer getting them to fix the work done of the leaf spring tsb. so i called toyota and they were able to get the dealer to do the job again right.

you could cal and tell them that you have experienced the harsh ride for months and its a safety issue with kids in the truck. call toyota.
You can try that, but the paperwork, which has been vetted by lawyers and tested many times already, SAYS 3yr/36k miles. You got lucky that they fixed your situation if you were out of warranty.
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Old 04-12-2013, 01:12 PM   #8
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You might try a different dealership. When I worked at a heavy truck dealership and someone was barely outside warranty on either miles, or time, but was under on the other, we would "policy" repairs. Sometimes corpo would cover all, sometimes partial coverage, sometimes nothing. Also depends a TON on your attitude when you go in, how much they will be willing to help.
I dont know if normal dealers work the same way, but its worth a try.
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Old 04-12-2013, 03:23 PM   #9
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Sounds like you went to a dealership different than the one you purchased your truck from. If you bought the truck from a Toyota dealership I would highly suggest returning to them and asking them for assistance, selling dealership is more inclined to help when just out of warranty than a dealership you didn't purchase anything from.
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Old 04-12-2013, 03:23 PM   #10
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Plead your case with Toyota corporate nicely. If no, get ride rites, better solution anyway.
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Old 04-13-2013, 05:37 AM   #11
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Thanks for the suggestions. I've learned nothing is this clear cut. This is the dealership I just bought the truck from, as well as a corolla, and a Tundra in the past few years. I was hoping they would just help me out since I JUST purchased it. This will be my family ride, as I am expecting twins in July. I called corprate, and it sounds like they are working it out. If it doesnt work out, I'll try another dealer, or just upgrade.
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Old 04-13-2013, 05:42 AM   #12
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Quote:
Originally Posted by Tacoma VT View Post
Thanks for the suggestions. I've learned nothing is this clear cut. This is the dealership I just bought the truck from, as well as a corolla, and a Tundra in the past few years. I was hoping they would just help me out since I JUST purchased it. This will be my family ride, as I am expecting twins in July. I called corprate, and it sounds like they are working it out. If it doesnt work out, I'll try another dealer, or just upgrade.
i bought my truck with 36,700 miles on it, 700 miles over the warranty, and i didnt find out about the tsb until then the same day i signed up on here, and i called them the next day, only making it 36,750 miles and they said they wouldnt cover it.

but then i called a dealership about 45 mins away and asked if they would cover it under my extended warranty and they said they would, if thats absolutely true or not, i dont know, i never got around to making it there.
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Old 04-13-2013, 06:00 AM   #13
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My 2008 was brought in at 39,000 miles / 40 months and was granted the TSB for parts as long as I pay labor (around $200).

I would try a different dealer...
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Old 04-13-2013, 07:38 AM   #14
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Ryan,

Congrats on the twins I hope everything goes well for you and yours.

You might want to contact the owner or manager and remind them of your past purchases and loyalty to their business and that you don't think in this case you are being treated like a valued customer.
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Old 04-13-2013, 08:55 AM   #15
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Go to the top of the selling dealer or until they agree to do it. Toyota is tuff about out of warranty stuff, but do make exceptions... your close enough, just tell them you cant do what you want to do with the truck due to the stock springs and feel its dangerous. This helps a lot...
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Old 04-13-2013, 08:58 AM   #16
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Quote:
Originally Posted by Tacoma VT View Post
I bought a 2010 DCLB TRD Sport ten weeks ago. I found the TSB for the "Rear Spring Harsh Ride" and brought it into my local 802 Toyota dealer. They called me this morning and explained to TSB is voided after 36 months or 36,000 miles. My truck is 38 months with 33,000 miles and "they can't help me". I asled them to provide a letter of rejection. Has anyone run into this problem?

find better aftermarket springs.

the replacements go to shit too
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Old 04-15-2013, 05:01 AM   #17
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So they won't even do the TSB if you're paying for parts and labor? Or they just won't do the TSB for free? In other words, is the dealership really turning down money/work? I find that hard to believe.
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Old 04-15-2013, 05:52 AM   #18
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Quote:
Originally Posted by JUJtacoma2010 View Post
(snip) you could cal and tell them that you have experienced the harsh ride for months and its a safety issue with kids in the truck. call toyota.
If you're going to make statements, you had best be able to back it up. Toyota is going to expect paperwork (purchase date, etc) to be submitted. If you claim, for example, you've "experienced the harsh ride for months" (as you say above), and the documentation shows you've only had the vehicle 10-weeks (as the OP said), your credibility and chances of succeeding are right out the window.

Further, Toyota is well aware of the issue. While a harsh ride is an inconvenience, it's not a safety issue. If you claim otherwise, you'll again have to back it up. The kids you mention above, for example, are supposed to be, by law in every state, belted.

In the end, warranty periods are well established and thus will stick. Unless the OP can find a sympathetic dealership willing to stretch the rules (a risk to their credibility and perhaps more), he'll now have to pay for the modification himself.

Personally, since there's no rush (pending warranty expiration, etc) at this point, I'd recommend the OP wait off a while to make sure a softer ride is truly what he wants. Softer springs, for example, will impact both towing and hauling capacity. As a result, it's not hard to find threads in this forum asking how to stiffen the springs.
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Old 04-15-2013, 04:35 PM   #19
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If you do get the TSB done is the ride actually softer? I have 12 offroad and always read TW and follow threads and have never quite figured out how exactly ride quality changes on the offroads afterward. I do remember short test drive in a Sport (4 leaf) and ride seemed stiffer, noticed on speed bumps, railroad tracks,etc. I have considered getting this done but hardly ever need for weight capacity but didn't know for sure how ride would change. Doesn't seem like any recent thread on ride, maybe I'll start one with emphasis on ride difference/quality.
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