05+ Official Perforated/Rusted Through Frames

Here's the reply I just got from Toyota. My original email is below Toyotas response.


Recently you contacted Toyota. Below is a summary of yourcontact message and our response.



Thank you for allowing us to be of service to you.







Subject

Tacoma Frame Rust



Discussion Thread

Response Via Email(Roy G.)10/15/2014 01:20 PM

Dear Mr. Fuller,



Thank you for contacting Toyota Motor Sales, U.S.A., Inc.



As we had previously indicated though your SoutheastToyota factory representative, your vehicle is out of warranty, there are noknown issues or current recalls relating to frame rust for your 2006 Tacoma,and we would be unwilling to offer you any compensation for any repairs to thevehicle. While we can understand your dissatisfaction with this decision, itdoes represent Toyota's final position in this matter.



We again apologize for the situation you encountered withyour 2006 Tacoma, and we are sorry for any inconvenience or expense you mayincur.



Your email has been documented at our NationalHeadquarters under file #1409161201.



Sincerely,



Roy G.

Toyota Customer Experience

Customer By WebForm (james fuller)10/13/2014 05:35 PM

Hi,

I'm trying to get some help with my 2006 Tacoma frame rust issue. My truck was purchased new at Crestmont Toyota in New Jersey. It was in New Jersey up until 2012. The truck is now located in Charleston, SC. I've had the dealer here look at it. The Southeast rep said there's nothing they can do for me. The whole frame looks bad. The attached picture is of thedriver side catalytic converter area.


Basically a big f#%k you!!!!!!!!!!

 

Eeek... If you don't mind me asking...

Was the unrelated maintenance something you were already aware of prior to taking your truck in for the frame replacement? Or was it stuff they found while taking the truck apart to replace the frame? If the latter, did they contact you beforehand to obtain approval to do the extra work?

I ask because I am hoping to avoid surprises. An $2,100 surprise would be most unwelcome. My dealer has agreed to replace my shocks, struts, front axles, and clutch when they do my frame (no labor for anything except the clutch), and I already have a pretty good idea of what that stuff will cost. What concerns me is the "other" stuff that might come up during the frame work.

Thank you in advance for any additional info you are willing to share!

 

This is why I now drive a Ford

 

At least those rust from the outside in, so there are no surprises.

 

how's that working out for you?

 

How's your frame looking if you don't mind me asking?

 

Ford is great actually.

Spindles and the ends on the cv's are not coated so they have a rust layer as a seal. Like some steel telephone poles

 

It was previously coated when I purchased it last November.

I touched up a few spots when I rebuilt the front end in January.

The most proactive approach up in the Northeast is cleaning the frame and components after the winter, no matter what kind of vehicle you drive.

 

got the campaign notice today

 

Awesome, hope you have a new frame soon! I'm going to email "Roy G" at Toyota Customer Experience again tomorrow to find out what the reason is they are refusing to replace my frame. Do they not realize people actually move from state to state, especially military personnel!

 

my truck has been at the dealer for a week now getting the frame replaced. how long did you process take?

 

Different times for different locations/dealers. Seems to be about a week though +/- a couple days for most.

 

I was told 6-8 weeks. I hope it's less. I drove by the dealership yesterday just to check on my truck and make sure nobody's taken it on a joyride or anything. Maybe I'm paranoid...

 

well, I meant once they started. There are other issues in the mix as well. New frame at the dealer and ready to go?? Same with your truck. Mechanic / bay open/ready. I some cases then dealer took the trucks and then had to order the frame etc. I was indication actual frame swap.

 

yeah, they had to order the frame. it is made to order. i believe the actual physical replacement process only takes a couple of days.

 

Do not worry, I have been doing the same thing!! Toyota started me out with a Corolla, then asked me it if I would like a new Camry which I got yesterday, I told them that I need a truck so they will deliver to me Monday a new HighLander. That is the best they can do, they have no trucks...

 

I got the letter a few days ago. Should I go now? I am worried that I'll go now, not get a new frame and just get the coating done. Then have problems with the frame further down the road. How long does the recall go for?

 

I think the frame is under warrant from 15 years after the birth of the truck. somebody correct me if i'm wrong

 

I got the letter last week and I got until March 31, 2016. So I'll wait....