TSB Experience....

tdeguzman · 04-13-2009, 05:26 AM

To start off... I had an apt. on friday (April 10th) at 7am to get the TSB done.. Ok well i got there at 6:50 and they took it right back.. i had my GF come and pick me up because they told me its going to take a good while (BUT! i found a PDF of the install operations and what not and it said 5 hours MAX). well about 2:30 comes around and i get a phone call and the service rep says "i have good news and bad news" i said "okay just tell me whats up".. they paused and took a deep breath and said "rear leaf springs and shocks are done, but we came across a problem." i was like okay what did they eff up on my truck.. "when we went to take the tie rod attaching nut off we stripped it".. i said "okay well replace it" they said "ummm well we cant get the part on order til monday and you 'SHOULD' have your truck back by tuesday afternoon"... needless to say i got over to the dealer quick because they told me i have to pay to the rental car.. i went off and said "why should i have to pay for your guys eff up?" there was more venting involved.. well yeah i got a rental at their cost and HOPEFULLY my trucks ready for me tuesday and i hope its done right. they showed me what is messed up and how the rear got a tid higher and what not (the rear looks good tho)

not only do i have to degrade from my truck for 5 days but i get stuck in a POS cobolt... nuff said about that..

Any tips on what to look for when i pick it up to ensure all the work is done correct, so i dont have to deal with them anymore?

sorry for the long thread but it really pissed me off, when i read some of ya'll got outta the dealer within 3 hours or so.. so i figured i share how a Southern MD Dealer is..

JeffRock · 04-13-2009, 05:31 AM

look for new four leaf spring packs in the rear (with four leafs). four new shocks (If not a trd) A printout of the alignment check. An invoice that says $o.oo. then crawl under and just look for anything suspicious i.e. boltsnot tightened. New u bolts..

Janster · 04-13-2009, 06:40 AM

They were gonna make you pay for a rental?

Fffffffffffffff that!!

What a joke. I can't believe they try that shit. There's probably people out there that would pay them ....without batting an eyelash.

JeffRock · 04-13-2009, 06:45 AM

Quote:

Originally Posted by Janster

They were gonna make you pay for a rental?

Fffffffffffffff that!!

What a joke. I can't believe they try that shit. There's probably people out there that would pay them ....without batting an eyelash.

That's what they were hoping for, But as he said he went there and dropped the F-Bomb. No charge.

tdeguzman · 04-13-2009, 06:54 AM

yeah they sure didnt expect me to stand my ground.. it was all a big fuss like they were big and bad on the phone but once i got there, it was like they tucked their tail between their legs and said okay well we will cover your rental 100% besides the gas usage.. they changed their tone and everything once i got there.. i was like ummm okay? what happened to no we dont give rentals for service work? lol

with what i said to them in a sorta loud manor, i was like 'great watch them eff with my truck and i'll end up paying an arm and a leg in the future' hints to why i asked the specifics on what to look for when i pick my truck up.

JeffRock · 04-13-2009, 07:08 AM

wow. the dealer horror stories.
My dealer has been nothing but great! I am on my way to have them swap my stock radio out right now.

Rocketball · 04-13-2009, 08:22 AM

You are not alone.

When I had my TSB work done, they waited until the day I showed up for my appointment to order the damn parts.

I have an 08 DC 4x4 Sport, so they only had to do the rear springs. They had my truck for 3 days.

I made the appointment 4 days in advance, and specifically told them what I wanted done. I even gave them the TSB number. So why didn't they order the parts ahead of that? Morons.......

Anathollo · 04-13-2009, 08:27 AM

I printed out the TSB and handed it to the dealership that I went to today. They tried to come back and say that my problem was the TSB rear leafpack squeak problem. I had to tell them that I was bottoming out when I tow stuff for them to order the parts. I go back on thursday to get the TSB installed finally!

Just don't let them try to screw you over, especially if you still have a warranty. The last thing anybody should do, is try to screw me over on my truck!

tdeguzman · 04-14-2009, 11:16 AM

well today i got my truck back... rides great and absorbes shock very well.. it was funny, the dealerships service advisor was very apologetic and said if i have any concerns or questions to feel free to call them and if it is a serious concern they will send a roll back to get the truck along with getting me a rental...

haha anyways, trucks 100% thanks for the advise for when i picked my truck up..

TacoGuy05 · 04-14-2009, 11:29 AM

Dang i hate that dealers always try to get away with shit like that!!

fishshooter · 04-14-2009, 12:26 PM

I would dog the living sh!t out of that Cobalt. Good for you not taking their crap. They sling that stuff out hoping it will stick every once in awhile, and it does.

Brunes · 04-14-2009, 12:30 PM

Quote:

Originally Posted by fishshooter

I would dog the living sh!t out of that Cobalt. Good for you not taking their crap. They sling that stuff out hoping it will stick every once in awhile, and it does.

Ahh yes....Cause two wrongs do make a right...and it paves the way for better relations down the road....

raskal311 · 04-14-2009, 12:39 PM

Tustin Toyota gives free rental on all warrenty work regardless if they f'ed up or not.

fishshooter · 04-14-2009, 12:47 PM

Quote:

Originally Posted by Brunes

Ahh yes....Cause two wrongs do make a right...and it paves the way for better relations down the road....

LOL, a relationship with a car dealer...

DanGer · 04-14-2009, 12:48 PM

man these threads make me appreciate the dealer I went to even more, and they weren't even the dealer that sold me the truck!

Brunes · 04-14-2009, 12:51 PM

Quote:

Originally Posted by fishshooter

LOL, a relationship with a car dealer...

Believe it or not...Some folks do business like that. I haven't bothered to find "my" dealer- but I plan on moving around alot in the next 20 years...

For every rental car that gets fucked up or beat on, every fraudulent warranty claim, and every bit of hassle that customers give a dealer...someone down the line pays for it...Either money or exasperation.

JDCPA · 04-14-2009, 01:04 PM

Quote:

Originally Posted by Janster

They were gonna make you pay for a rental?

Fffffffffffffff that!!

What she said. They screwed it up, they pay for the rental.

fishshooter · 04-14-2009, 01:23 PM

Quote:

Originally Posted by Brunes

Believe it or not...Some folks do business like that. I haven't bothered to find "my" dealer- but I plan on moving around alot in the next 20 years...

For every rental car that gets fucked up or beat on, every fraudulent warranty claim, and every bit of hassle that customers give a dealer...someone down the line pays for it...Either money or exasperation.

Your right, some sucker will pay for it. Trick is, don't let it be you. Car salesmen are not your friends, neither are real estate brokers nor insurance adjusters. People in that line of work are out to do one thing, screw you for all they can. Trust me, I was in sales for nearly ten years; a salesman with your best interest in mind will not last long in the business. There are exceptions, like privately owned service based businesses, or flat fee brokers. But anytime your dealing with someone whose paycheck is based on a profit commision, watch out.

EquinsuOcha · 04-14-2009, 01:26 PM

Quote:

Originally Posted by Janster

They were gonna make you pay for a rental?

Fffffffffffffff that!!

What a joke. I can't believe they try that shit. There's probably people out there that would pay them ....without batting an eyelash.

Agreed.

When I went in for my TSB, I stayed for a full 9 hours in the waiting room. If anything happened to my truck while I was there...somebody would've gotten hurt. And it wouldn't have been me.

Brunes · 04-14-2009, 01:27 PM

Quote:

Originally Posted by fishshooter

Your right, some sucker will pay for it. Trick is, don't let it be you. Car salesmen are not your friends, neither are real estate brokers nor insurance adjusters. People in that line of work are out to do one thing, screw you for all they can. Trust me, I was in sales for nearly ten years; a salesman with your best interest in mind will not last long in the business. There are exceptions, like privately owned service based businesses, or flat fee brokers. But anytime your dealing with someone whose paycheck is based on a profit commision, watch out.

I'll give you-They aren't looking out for you...They are looking to make a sale. No reason to make it worse than it has to be tho. Misuse a rental,etc, etc- Just perpetuates the cycle and frustrates people.

I'm just saying- No reason to piss in corn flakes to teach them a lesson- cause it's not gunna change what they do...and it's just gunna stick it to some other sap down the line...

04-13-2009, 05:26 AM	#1
tdeguzman Member Joined: Feb 2009, #13337 Location: SOMD Gender: Male Posts: 37 07 V6 Taco 2007 Double Cab Automatic V6 4.0L Westin Ultimate Bull Bar With Skid Plate, Westin Black Tube Side Steps, Tow Package,Tinted Windows, Cold Air In-take, XM Radio, Tail LED Light Bar, Kenwood Touch Screen head unit, 16"Enkei Rims, TSB AAL TRD SKOCKS, TRD Exhaust.. oh can't forget the All Weather Tacoma Floor Mats	TSB Experience.... To start off... I had an apt. on friday (April 10th) at 7am to get the TSB done.. Ok well i got there at 6:50 and they took it right back.. i had my GF come and pick me up because they told me its going to take a good while (BUT! i found a PDF of the install operations and what not and it said 5 hours MAX). well about 2:30 comes around and i get a phone call and the service rep says "i have good news and bad news" i said "okay just tell me whats up".. they paused and took a deep breath and said "rear leaf springs and shocks are done, but we came across a problem." i was like okay what did they eff up on my truck.. "when we went to take the tie rod attaching nut off we stripped it".. i said "okay well replace it" they said "ummm well we cant get the part on order til monday and you 'SHOULD' have your truck back by tuesday afternoon"... needless to say i got over to the dealer quick because they told me i have to pay to the rental car.. i went off and said "why should i have to pay for your guys eff up?" there was more venting involved.. well yeah i got a rental at their cost and HOPEFULLY my trucks ready for me tuesday and i hope its done right. they showed me what is messed up and how the rear got a tid higher and what not (the rear looks good tho) not only do i have to degrade from my truck for 5 days but i get stuck in a POS cobolt... nuff said about that.. Any tips on what to look for when i pick it up to ensure all the work is done correct, so i dont have to deal with them anymore? sorry for the long thread but it really pissed me off, when i read some of ya'll got outta the dealer within 3 hours or so.. so i figured i share how a Southern MD Dealer is..

04-13-2009, 06:40 AM	#3
Janster Old Fart Anonymous Joined: Mar 2007, #1138 Location: Lancaster, PA Age: 42 Gender: Female Posts: 7,236 2007 4.0L 4x4 TRD Sport Access Cab A 2007 Access Cab Automatic 4.0L Advantage Torza top (tri-fold), Husky floor mats, RuffTuff seat covers, C2C hood struts, Homelink mirror, USA Spec PA15-Toy (120gig Classic & 8gig nano), Garmin Nuvi 660, Protecta Bed mat, Pop-n-lock, TSB Springs, Scangauge II, Heated drivers seat, Fumoto drain valve, Aries pushbar, PIAA 540 fog lights, Hood scoop grahics, Flowmaster 50 series dual catback exhaust, RainX Latitude windshield wipers	They were gonna make you pay for a rental? Fffffffffffffff that!! What a joke. I can't believe they try that shit. There's probably people out there that would pay them ....without batting an eyelash. __________________ Our Homepage http://www.lieblweb.com/ My truck photo gallery http://www.lieblweb.com/cpg/thumbnails.php?album=16 I know I'm in my own little world, but it's ok, They know me here. 2007 Toyota Tacoma 2006 Acura MDX 2001 Chevy Corvette

04-14-2009, 11:29 AM	#10
TacoGuy05 Khalifa MAN Joined: Jan 2009, #12438 Location: TX Age: 19 Gender: Guy Posts: 2,080 05 Taco Double Cab Automatic V6 4.0 285\70-17 BFGoodrich KM2's, 17x8 Pro Comp 7089, 3" Lift, Flowmaster 40 Exhaust, Viper Alarm, 5% Tint	Dang i hate that dealers always try to get away with shit like that!! __________________ GET money

04-14-2009, 12:48 PM	#15
DanGer Avatar approved by 98tacomav6 Joined: Jun 2008, #7155 Location: Northern Virginia & Blacksburg Age: 20 Gender: Male Posts: 5,844 07 Base 4Cyl 4x4 Manual 2007 Access Cab Manual 2.7 5 speed White Head Light mod, White shorty antennae, Doug Thorley Long Tube headers, AFE Drop in air filter, Secondary Air Filter Removed,	man these threads make me appreciate the dealer I went to even more, and they weren't even the dealer that sold me the truck! __________________ 30K Maintenance Write up My build

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04-13-2009, 05:31 AM	#2
JeffRock Senior Member Joined: Mar 2009, #14910 Location: Capital region, NY Age: 35 Gender: Male Posts: 1,059 09 Tacoma accesscab 4x4 SR5 2.7L Access Cab Manual Toyota all weather floor mats. Mag light that clunks around in the jack compartment. Dog hair. Dog drool on the windows.	look for new four leaf spring packs in the rear (with four leafs). four new shocks (If not a trd) A printout of the alignment check. An invoice that says $o.oo. then crawl under and just look for anything suspicious i.e. boltsnot tightened. New u bolts..

04-13-2009, 06:54 AM	#5
tdeguzman Member Joined: Feb 2009, #13337 Location: SOMD Gender: Male Posts: 37 07 V6 Taco 2007 Double Cab Automatic V6 4.0L Westin Ultimate Bull Bar With Skid Plate, Westin Black Tube Side Steps, Tow Package,Tinted Windows, Cold Air In-take, XM Radio, Tail LED Light Bar, Kenwood Touch Screen head unit, 16"Enkei Rims, TSB AAL TRD SKOCKS, TRD Exhaust.. oh can't forget the All Weather Tacoma Floor Mats	yeah they sure didnt expect me to stand my ground.. it was all a big fuss like they were big and bad on the phone but once i got there, it was like they tucked their tail between their legs and said okay well we will cover your rental 100% besides the gas usage.. they changed their tone and everything once i got there.. i was like ummm okay? what happened to no we dont give rentals for service work? lol with what i said to them in a sorta loud manor, i was like 'great watch them eff with my truck and i'll end up paying an arm and a leg in the future' hints to why i asked the specifics on what to look for when i pick my truck up.

04-13-2009, 07:08 AM	#6
JeffRock Senior Member Joined: Mar 2009, #14910 Location: Capital region, NY Age: 35 Gender: Male Posts: 1,059 09 Tacoma accesscab 4x4 SR5 2.7L Access Cab Manual Toyota all weather floor mats. Mag light that clunks around in the jack compartment. Dog hair. Dog drool on the windows.	wow. the dealer horror stories. My dealer has been nothing but great! I am on my way to have them swap my stock radio out right now.

04-13-2009, 08:22 AM	#7
Rocketball Temporary Ram Rider Joined: Mar 2009, #14869 Location: Westminster, MD Gender: Male Posts: 704 08 Speedway Blue DC Sport 4x4 2008 Double Cab Automatic Pioneer head unit, PAC steering wheel control modual, Hard wired Sirius radio, Hard wired radar detector, Air horns, Blacked out badges, Smoked Tails, BHLM, Color Matched Engine Cover, Lund in channel vent visors, FJ Cruiser wheels, Leer 100XQ shell, Piezo beeper for locking doors, Tinted front side windows, Black bull bar, Aires tube steps	You are not alone. When I had my TSB work done, they waited until the day I showed up for my appointment to order the damn parts. I have an 08 DC 4x4 Sport, so they only had to do the rear springs. They had my truck for 3 days. I made the appointment 4 days in advance, and specifically told them what I wanted done. I even gave them the TSB number. So why didn't they order the parts ahead of that? Morons.......

04-13-2009, 08:27 AM	#8
Anathollo www.saveadane.org Name: Michael Joined: Feb 2009, #14071 Location: Houston Gender: Male Posts: 1,135 07 Tacoma TRD Sport 2007 Double Cab Automatic OME N140S, OME 885 Coils, OME N182 rear shocks, Toyo A/T's 285/70/17, Rear TSB AAL, Touchscreen JVC Headunit, Custom Rhino-lined sub box, Pioneer components and Rockford Fosgate 10" shallow sub, Pioneer and Alpine amps, 1250 watts total, Autometer Volt and Trans gauges with Lotek A-pillar, K&N CAI, Flowmaster 40, WO Seat covers, Tint, NST WP pulley, Hi-lift jack, TW sticker, Sockmonkey Front bumper cover, Diff breather mod, horn relocation mod, extra "D" rings, de-pinstriped, carrier bearing drop, Rear backup 886 bulbs, LR UCA's, Toytec TSB AAL, Catch can, BHLM	I printed out the TSB and handed it to the dealership that I went to today. They tried to come back and say that my problem was the TSB rear leafpack squeak problem. I had to tell them that I was bottoming out when I tow stuff for them to order the parts. I go back on thursday to get the TSB installed finally! Just don't let them try to screw you over, especially if you still have a warranty. The last thing anybody should do, is try to screw me over on my truck!

04-14-2009, 11:16 AM	#9
tdeguzman Member Joined: Feb 2009, #13337 Location: SOMD Gender: Male Posts: 37 07 V6 Taco 2007 Double Cab Automatic V6 4.0L Westin Ultimate Bull Bar With Skid Plate, Westin Black Tube Side Steps, Tow Package,Tinted Windows, Cold Air In-take, XM Radio, Tail LED Light Bar, Kenwood Touch Screen head unit, 16"Enkei Rims, TSB AAL TRD SKOCKS, TRD Exhaust.. oh can't forget the All Weather Tacoma Floor Mats	well today i got my truck back... rides great and absorbes shock very well.. it was funny, the dealerships service advisor was very apologetic and said if i have any concerns or questions to feel free to call them and if it is a serious concern they will send a roll back to get the truck along with getting me a rental... haha anyways, trucks 100% thanks for the advise for when i picked my truck up..

04-14-2009, 12:26 PM	#11
fishshooter Senior Member Joined: Feb 2009, #13586 Location: Northwest Florida Gender: Male Posts: 220 09 Super White TRD Off Road 4X4 2009 Double Cab Automatic Stock	I would dog the living sh!t out of that Cobalt. Good for you not taking their crap. They sling that stuff out hoping it will stick every once in awhile, and it does.

04-14-2009, 12:39 PM	#13
raskal311 Senior Member Joined: Feb 2009, #13812 Location: S. Cal Gender: Male Posts: 1,478	Tustin Toyota gives free rental on all warrenty work regardless if they f'ed up or not.

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