Morons that work at the dealership !!

Can't blame the dealership for a bad axle seal...and if you don't follow the manual on fluid spec, the dealer is not liable. Time to relax a bit.

 

I love how some people will test the intelligence of some customers, just to get out of having their shop pay for it.

I wonder how many women he's tried this on?

The OP is right, he is a moron.

 

You just described my life, but I also have to work most Saturdays, and we don't do a lot of balances with rotates, but 99% of our jobs are oil change,rotate, and multi point inspection.

Tonight we had a service writer bring in a vehicle for a oil change and multi point 20 minutes before we closed (company policy is to not take vehicles past 5:30 so we can close at 6:00) and I was the only guy working on it, 3 others guys in the shop, one finishing another vehicle, one putting away tools, and one just standing around. It kinda pissed me off.

 

You are kind of ocd but i like that. How so you get the engine bay so clean? I always thought you could short some shit out if you sprayed water on the electricals? Do tell...

 

AMSOIL exceeds standard toyota gear oil in every way...If this was a problem why aren't more people experiencing this ? AND...the dealer offers a synthetic gear oil by BG as an alternative to the toyota product...Why would they do so if synthetics are "so thin " and bad for the seal ?

So u need to relax a bit....

 

I was under the impression that Amsoil did NOT meet the API specs on GL5 gear oil...Am I incorrect?

Howard

 

I umderstand that they screwed up the oil change in the beginning with the drain plug and fill plugs....

Explain how that caused the axle seal to leak. I'm not seeing this as their issue.

 

(This is meant in humor)

Didn't you know? Whenever a technician touches the car, EVERYTHING is his fault. If I changed the oil, and the driver's window stopped rolling down, well heck, that is MY fault.


That being said in humor, you have no idea how many times it happens in real life. Their excuse always is "Well it wasn't doing that when we brought it in to you". To which I always ask them something like "How can the window not rolling down be affected because I changed your oil?" I am telling you customers will ARGUE this until they are blue in the face.

 

Yea, I'm sure this happens. Customers trying to get something corrected for free, etc., etc., etc.

But I am sure, you very well know, that this actually occurs and also happens to be true, generally, in all dealerships. How do I know this to be fact? Because I experienced it, that's why.
I remember once, years ago before my wife drove her Toyota 4Runner, she drove a Mitsubishi Diamanti. We took it to the dealer for some minor recall work that needed to be done on it. Now I take care of everything on our vehicles and make sure prior to taking it anywhere to be worked on, other than what needs to be worked on, that everything else is actually working like it should be. Well after they finish what was needed, we get called that our vehicle is just about ready for us to pickup but that they were currently washing it. I think, O K cool! Well as the tech/individual that drives up into the bay area with our car for delivery, I quickly notice that the radio attenna is up? You see, this car's antenna has a retractable rear antenna that is activated when the radio is turned on and de-activates (retracts) when the radio is turned off. After he parks it, shuts off the vehicle, noticed that the attenna is slowly decending down and hands me the keys then walks off, we get in, start the vehicle and the radio automatically turns on and we hear this grinding-wobbly-struggling sound in the back. I quickly look back and notice the antenna is not fully up and is struggling since the motor mechanism is just grinding trying to extend the antenna fully up!
Well right then and there I turn off the vehichle and ask to speak to the Service Manager. Explain 'eveything' to him on just what happen. He looks at me with a look like I am trying to pull a fast one on him. He looks over the paper work on what was actually being done on the vehicle then goes and talks to the individual that just dropped the vehicle off to us. He comes back and sits at his desk then says that the tech told him that the radio worked fine when he got in the vehicle and that all he did was drive it through their wash-bin and that was it? I explain to the service manager that yes the radios antenna was working fine before I brought it to them but did you ask him if he drove the vehicle through the wash-bin with the radio on? He had to because that would damage the antenna and that clearly is stated in the Owners Manual? The manual clearly stated that the vehicles antenna needed to be dis-engaged prior to driving it through an automated car wash. If not then damage could occur to the antennas motor. I started to quickly think that this had to happend before with other customers because he quickly tells me that its a "my word against their word" sort of thing? WTF is that!?
After a back and forth of words he says that "if" I would purchase the antenna motor mechanism part that they would replace it, labor free?
I'm thinking to myself, "fuck no"! I shouldn't have to pay anything for someone else's mistake. Well after talking to that "moron" I take it up the next level. Now that individual was more understanding and took the time to actually 'listen' to the customer and well after reviewing the whole thing and speaking to those involved he tells us that they would correct it by replacing the antennas motor.
So yes, there are customers who try to pull a fast one and see if they can get shit done for free but there are those customers that are true, honest and genuine but get caught by "MORONS" at the dealership!
Yea, I know, I know, one can say something like...."well that wasn't a true tech-mechanic" that worked on your vehicle, it was a kid, etc., etc. and true and yes this could happen on just about anything, appliances, etc., etc. But we are not talking about anything else but vehicle dealerships and the morons that work at them which is the main subject here from the original post.

 

I have had Amsoil synthetic in my diffs for almost 25,000 miles now. I was just under my truck last night rotating my tires and such. I even have curse of the floppy driver's side CV axle, and my front diff is bone dry in all the right places.

 

Se, this is where my humor was directed towards something totally different. Yea, I see the antenna issue all the time. My joke was more towards the " You changed my oil and now the power windows don't work, and that is your fault." that we get all the time. I totally buy the radio antenna thing, and have seen it happen before. Usually we just replace the antenna and it is paid for from the 67D account, and then the employee who screwed up get a nice lecture on costing the company money. He/she is also told if it happens a second time, they will be looking for a new job.

Every dealership service department has a 67D account. A percentage (usually 2%) of the monthly profit gets deposited into this account, and is used to pay for things like this. It is never sent to "company til profit" because it is designed exactly for paying for mistakes, things that just "break" when working on a vehicle, etc.

 

'NUFF SAID .....HETKIND ... and while u are at it read the amsoil bottle :
"Recommended for use in differentials, manual transmissions and other gear applications requiring any of the following specifications: API GL-5, MT-1, MIL-PRF-2105E, Dana SHAES 234 (Formerly Eaton PS-037), Mack GO-J, or the differential (hypoid) gear oil specifications from all domestic and foreign manufacturers such as GM, Ford and Daimler Chrysler. Can also be used in axles where an API GL-4 lubricant is recommended."

 

I am not the one with a leaking axle seal. Does amsoil meet the gl-5 specification? I don'T care what the bottle claims as suitable use.

 

Got the truck back yesterday...They claim the gear oil I saw on the diff & skidplate was a result of the original moron overfilling the diff & it being "blown around" ....yeah right !
anyway they cleaned it all off and drove it some 95 miles over the weekend and it remains BONE DRY...So the front axle seal was NOT the problem...
They invited me to drive it in there as much as I like over the next month or 2 and they will put it back on the lift and give it a thorough inspection...I plan to take them up on that offer , since I live close by....

 

Glad they got the differential oil tight...if the diff is WAY overfilled, you could see some froth out of the breather. I have also seen froth out of the breather when either cheap gear oil is used or it is water contaminated at it froths, or after it gets really warm, say after a long highway drive.

 

LIke a frothy head on an ice cold head of Beer ????

after this ...I could use one

 

actually, more like the frothy head of warm keg beer...

 

Took it on the beach yesterday & four-wheeled the heck out of it....everything drivetrain wise was buttery smooth....no leaks...it was a success

 

are you serious man!? unbelievable

 

I took my 2014 TRD Sport in because I was getting ice cold water dripping on my right foot as a driver and left foot on the passenger side, mostly when I make a turn. This is what I told them when I dropped it off. Srv rep calls and tells me they could not get it to repeat this, so I said I'll be there to take a test ride with you. So I get there and checked the mileage, they never test drove it. We go for a ride, after 2-3 minutes we take a few turns and ta,da!!! water drips on our feet. Back to the shop. Next day they call me and say, " they all do that". So much for help from the dealer shop.