Toyota's Online Customer Service

Haven't seen this here before but you can now make Toyota aware of your issues and opinions via online aside from the 800 number.

http://toyota.custhelp.com/cgi-bin/toyota.cfg/php/enduser/ask_intercept.php

 

used this when i got the spring TSB done. didn't want to quibble with the dealer about it, so i emailed toyota corporate first. worked like a charm. the service manager called ME. i will most likely go this route for any other major concerns in the future. on the plus side, you get a "paper trail" instead of " i talked to so and so on the phone..."

they will tell you to contact your dealer, but with a little prodding, they will do it for you.