Dropped the 2009 Taco (Non-TRD with factory tow package) off at my dealership this morning to check out the radio and "harsh/unsafe ride with a 500 pound load while towing a pop-up camper". Decided to leave a printed copy of the TSB in the driver's seat with my VDS and leaf spring part numbers circled/highlighed with a yellow highlighter.
The Service lady called just before lunch to say that my "2009" was not covered by that TSB. I suggested the VDS and effected part numbers were covered regardless of the year shown in the TSB. The Service lady then said, "Your complaint said your were experiencing a harsh ride - did you experience any bottoming out?" I answered with a simple, "Yes". She then said, "That's all I needed to hear -- I will order the parts now and the Technician will perform the TSB tomorrow." Of course, the Technician already knew it was bottoming out...unless he was blind!!
I also pointed out the complete TSB included shocks and alignment. She assured me her Technician was VERY experienced with this TSB and will perform everything listed in it.
For my Service Department, it seems the right complaint is "my rear suspension is bottoming out with a small load".
It's uncertain if she will be able to get another radio...she couldn't answer my back-ordered question.
Thanks for all the wise advice you folks have given over the past weeks regarding the spring TSB for 2009s. Waving the printed TSB at the Service Desk demanding action might not have been so fruitful for me today.