I just finished washing my new truck today and noticed about 4 or 5 places on my hood where the paint was chipping away. MY TRUCK IS LESS THAN 3 MONTHS OLD!
Well, I immediately drove over to the dealer where I bought the truck to see how this could be resolved. I was told by the sales person to see someone at service, so I drove over to the other side of the building to talk to service. I talk to 2 different gentlemen there who tell me that the warranty does not cover these paint chips, especially since it looks like some external force caused it. I explain to then that they do not look like it was caused by debris hitting my truck. The paint is just cracking away and the metal is exposed. I tell them that I purchased the Toyota Pro Pack extended coverage and they tell me to go back to sales to see if the extra coverage would take care of this.
Now I am driving back to the other side of the dealership where I started and start explaining everything I was just told. Now they call a body shop expert over to examine my paint issues. I am told this expert will determine wheather or not the paint is due to damage or some fault of Toyota.
After talking to the auto body expert he tells me that it is not covered by the warranty and says it looks like something acidic caused it. Maybe bird droppings that were not cleaned of my truck fast enough by me that sat too long. I tell this paint expert that my truck is lees than 3 months old and that as soon as it gets dirty I clean my truck within a matter of hours. No bird droppings sat on my new truck for any period of time. He then says that maybe bird dropping sat on the truck wile it was being transported and not cleaned off quickly enough. So after a lengthy discussion he agrees to tell the other service reps the warranty should cover it.
Unfortunately there paint chips are pretty big and can't just be buffed. He said my entire hood will have to be repainted. I am dropping of my truck Monday. I will update if any other issues arise.
Has anyone else had paint issues? I can recall reading in other forums about the paint chipping or scratching too easily, but didn't think much of it until it happened to me.