As some of you know, I recently took delivery on a 2010 DC OR. I had to order it from the factory through the fleet manager, since the dealer didn't have what I wanted (and I was also considered as part of a special program group). My salesperson was great, but neither he nor I saw the truck before delivery.
One of the options listed was "skid plate enhancement." Having obsessed over the 2009 Tacoma brochure, I thought this was the front silver/gray skid plate featured in all the photos and on toyota.com with the DC OR truck. I was wrong, as you'll see in the photo below.
The piece of metal looks like it costs about $25, but on the window sticker, it's listed as $205. I was shocked. And disappointed. Gulf States had obviously duped me when the truck had arrived at port in Houston.
The day after I took delivery, I contacted Toyota's national customer service number. I explained the situation, was given a case #, and told I'd be contacted in 1-3 business days. Today I called, since it was the 4th business day. I spoke to another representative, and he told me Toyota would reimburse me for the cost of buying a new front skid plate. I wanted to install it myself.
When I spoke to my salesperson today, he told me that when they looked up the part number for the front skid plate, PT212-35051, it was substituted with "GS." I would assume this is Gulf States.
I'm not sure if this is a nationwide change. More likely it's Gulf States. Had I seen the truck on the lot before delivery, I would have declined the "skid plate enhancement."
Anyway, for those of you that have to order a truck in the Gulf States region, be aware. The "front skid plate enhancement" may not be what you expect. I wanted to give everyone a heads-up...I hope this doesn't jeopardize my reimbursement from Toyota!
Photos are below. Those are water droplets on the truck bumper.