FINAL UPDATE (Hopefully!) 01/08/10 - After over 2 months, this is done. I received the payment check from Koons today. I'll flip this around to Ourisman for the downpayment. Koons is out of the picture, out of my life, done. Just need to tie up loose ends.
UPDATE 12/29/09 - Toyota Financial has received the payoff check from Koons. This is close to done!
UPDATE 12/24/09 - Purchased a Magnetic Grey 2010 4x4 Sport 6-spd from Ourisman Fairfax! I told them about everything I had been through and they contacted Debra at Koons and got the payment thing worked out.
UPDATE 12/15/09 - The truck is back at Koons. They said they would pay $24,401 for it. Basically what I paid for less taxes and fees. I'm waiting on them to send the payoff check to TFS. Once that happens TFS sends me the title, I go back to Koons and hand it over in exchange for a check. In theory...
2nd UPDATE 12/11/09 - Things are at a standstill again. I got an offer of $300 from Allen Toyota towards my $2600 loss. Contacted TMS again and requested an in-person meeting with a regional representative. They will call on Monday and I will hopefully meet with them on Tuesday.
UPDATE 12/11/09 - Page 12 of the thread: The numbers for everything look good except the loss I will take when I trade in ($2600). Talked to TMS this morning and waiting to speak with Allen Toyota. If they step up and make this right I will go forward with the swap. Koons can have the truck transferred in about a week. Things are finally starting to move forward. ::hopeful::
2nd UPDATE 12/10/09 - I got a call back from Koons about 30 minutes later with the information I needed...
UPDATE 12/10/09 - Customer Service Manager at Koons Tysons Toyota says she is 'starting to get annoyed' and starting to not want to help me when I press the issue that trade-in and sales figures on my truck have been promised by certain dates/times and these have slipped by yet again.
UPDATE 12/05/09 - Called Toyota Motor Sales USA yesterday and they gave me a case number. I've sent the package of letters, pictures, etc to them. They said Koons is required to contact me by Wed (3 bus days).
UPDATE 12/04/09 - Haven't received a response from Koons Tysons Toyota on what they are going to do and I'm doubtful it will be in today's mail. A letter to Toyota Motor Sales USA is at the bottom of Page 7. I'll be sending similar letters to the Virginia Attorney General's office, Office of Consumer Affairs, and the BBB.
UPDATE: Most recent correspondence with Koons Tysons Toyota and pictures of rusted seat frame are on pages 3 and 4 of this thread.
Hey guys, I'm pretty upset right now and I'm looking for some advice. I bought my truck from Koons Tysons Toyota in mid-September. Today I brought it to Ourisman Fairfax Toyota to look at a leak above the rear window that was wetting the headliner. They called and told me that the 3rd brake light had been removed and the leak is probably coming from the seal there. They said it looks like the roof had been repainted and the brake light was taken off to do it. They said they see tape marks, some kind of polishing compound, and a second layer of paint on top of the factory layers.
I know this vehicle was at another dealer and was transferred to Koons Tysons. They disclosed this to me prior to the sale and I was told it was transferred because they couldn't sell it. The truck had 144 miles on it when I picked it up. It had some minor interior scuffs and wear but otherwise appeared new. My gut told me something was up but I ran a Carfax, it came back clean, and I purchased the truck. I don't know who the original dealer was.
I called Koons Tysons today and they told me that they have no records of the truck being repainted. I want to know why it was repainted. They said they would look into it and they mentioned it is possible that the Ourisman rep is mistaken. I offered to take the truck in to them to look at on Monday and we set up an appt.
What should I do from here? Do I have any options as far as compensation? I'm pissed that I paid a premium for a new vehicle that may have been damaged and repainted.