Here is the deal. I went in for my 40k maintenance and told them about a problem I had found last week cleaning the windshield. At the botton of the windshield is the cowl that is attached by the weather strip. Well it is coming off, center first, and looks like there might be clips to hold it on...
They (Harrelson Toyota) called the warranty company, Fidelis I believe, and was given the resoponse that it is not covered because it is a "body Part". I have the Platinum Warranty, which was descibed as bumper to bumper, which I thought meant bumper to bumper. The paperwork is in a filing cabinet in storage, currently unaviliable until I can get to it.
Here are the questions:
Is the warranty company blowing smoke? Has anyone else encountered this? How was it resolved for you? Is it necessary to replace the whole part?
I thank you in advance,