Dealers who performed the Suspension TSB

ph16drive · 08-10-2008, 06:26 PM

Well, I got a call from the dealership last Thursday and was told that the area Toy Rep said absolutely "NO" he won't allow the TSB on my 08. He didn't even look at my truck!! The service manager who called me said that he knew I wouldn't be happy so he placed another dozen calls to the regional manager and also to corporate. After reaching someone in corporate, he said that they were going to update the TSB to include the 08's (he didn't say when) and that he would go ahead and order the parts and do the TSB on my truck. He stressed how stiff the suspension would become and that if we go ahead and do the TSB, there was no going back. That was OK with me. I'll let you know how it all goes.

007, are you having any success?

kubota man · 08-10-2008, 07:43 PM

got mine put on my 08 friday and it is a bit rougher ride but not to bad i can live with it. at least now i can haul 790 lbs of laminate flooring with out my bump stops hitting at every little hole in the road my dealer was a little snottie about it i quest because i never bought my truck there the toyota rep i spoke to made the appointment there because it was a lot closer than my purchasing dealer o the delership was walters toyota in pikeville ky.

Greenblazer · 08-10-2008, 09:08 PM

Don't take no for an answer. Keep complaining to Toyota, and they will try to make you a happy customer. The dealer is another issue all together. Toyota wants you to be a satisfied customer, but sometimes it is the squeeky wheel that gets the grease. Just call Toyota's customer service line, not the dealer's.

I was lucky. I took my truck in to my dealer for an oil change, and to ask if they could order the parts parts and schedule the service, while waiting the Service Writer came to the waiting area to let me know they had the parts in stock, and could do the TSB that day. I got the same "stiff ride" warning, but I have no problem with the post TSB ride at all.

Chickenmunga · 08-11-2008, 03:41 PM

Quote:

Originally Posted by ph16drive

He stressed how stiff the suspension would become and that if we go ahead and do the TSB, there was no going back. That was OK with me. I'll let you know how it all goes.

LOL, my guy said that I wouldn't feel a difference at all. After daily driving for a month, I may have noticed a slight change. I'd be upset if things DIDN'T feel this stiff - I rode in a gen 1 today and my ride is still smoother.

erock · 08-11-2008, 06:57 PM

Don't worry about the stiff ride. There isn't a huge difference. It just feels better and can handle the weight. If we wanted cars we wouldn't have bought out tacomas yes?

scottlink · 08-12-2008, 09:13 PM

I live in Salinas CA and the local dealer today claims that only the rear shocks require replacing. I called the 800 number and received little help but opened a claim to have the complete TSB done. Any ideas? Salinas Toyota really sucks....

007Tacoma · 08-13-2008, 06:52 AM

Quote:

Originally Posted by ph16drive

...007, are you having any success?

No...

I am pissed off. Pictures to follow soon...

Chickenmunga · 08-13-2008, 09:10 AM

Quote:

Originally Posted by 007Tacoma

No...

I am pissed off. Pictures to follow soon...

bum bum BUMMMMM!

mvega1969 · 08-13-2008, 10:06 AM

Quote:

Originally Posted by ph16drive

007, I did the same as you with regards to the weight in the bed and I've been driving with it for about a week now. I bought (8) 80 lb concrete bags just to make sure the stops are good and marked. That's 640 lb plus my 50 lb bed cover and I'm 1" away from the bump stops when parked. Also, thanks to M2M I have (2) work orders from other 08's that have had the TSB done, just so I can prove a precedent. Let me know if you want me to forward them to you so you also have another bullet in your gun so to speak.

Several months ago I did a not so smart question asking for the serial number of any '08 truck where a TSB has been done, yes... no one give it away (for security purposes) but that was what my local dealer service department asked for to do the TSB on my truck, If you still are able to send those two workorders (hardcopy?) can you send it over to me?

if not, I think I will call Toyota Corporation and provide the numbers shown after you reply and see if they can authorize the TSB on my truck.

Thanks in advance for your help
Regards.

mvega1969 · 08-13-2008, 01:36 PM

Quote:

Originally Posted by lucky

Universal Toyota, San Antonio TX
Accepted Goodwill Warranty Claim - I was at 42K, 18 months in.
Shocks, springs, and allignment. DOne right first time.
Took 2 days to get parts in.
Work completed in 6 hours.

Hey lucky Lucky, I bought mine at that dealer, who do you talk to in order to get yours done (TSB)?

Hopefully I can get a hold of the same "experienced" person and get mine soon.

Thanks for your help.

Demoncleaner · 08-14-2008, 09:00 AM

Just noticed this sticky... Jack Sherman Toyota, simply said having serious bottom out issues with anything over 500lbs for years. Kept tsb in pocket, had them look it up and find it. Didnt have to prove anything, parts ordered, two weeks later was completed. Handles 1000 lbs w/o issue.

scottlink · 08-15-2008, 10:42 AM

HELP ME PLEASE!!

Ok, so calling toyota customer service has been very little help! The dealership, Salinas Toyota will only replace rear shocks, Customer Service told me to take to another dealer. The other local Dealer Victory Toyota Refuses to see my vehicle!!
Called customer service again for the forth time now. They are telling me to go back to Salinas and Have them do a test drive to verify my vehicle quailifies for the TSB. Basically my vehicle has bottomed out several times in the past 4000 miles and has a harsh ride. What is the best method to demonstrate to the dealer???
Does

Chickenmunga · 08-15-2008, 12:04 PM

Load this guy in the back end and ask the repair guy to ride along

lsocoee · 08-15-2008, 12:36 PM

Quote:

Originally Posted by Chickenmunga

Load this guy in the back end and ask the repair guy to ride along

when did you get my picture?

ph16drive · 08-15-2008, 01:28 PM

Well finally, after working with Brunswick Toyota, they did the TSB and it rides awesome. It took since 06-02-08 to today to finally get it done. Thanks to Steve at Brunswick Toyota for making the calls to corporate to authorize this on my 08.

Chickenmunga · 08-15-2008, 01:39 PM

That deserves at least two "giggity"s

GABoy · 08-17-2008, 08:21 AM

What did you tell the service guy when you went into Cobb County Toyota to get this done? Did they give you any problem and did they do the wheel alignment?

sAm I aM · 08-20-2008, 08:22 AM

So I'm trying to get the TSB performed on my 08 and when I called the dealer they acted like it would be no problem at all but after I dropped it off a few hours later they called and said that mine didn't need it. The service rep said there are no TSB's that add another leaf spring to any truck and that my truck has the most the correct leaf springs installed for any Tacoma. So I've called the 1-800 and talked with a rep there and am waiting for them to return a call to see what they will do. North Point Toyota in North Littlerock, AR. Will let you guys know how it goes after customer service calls me back.

grampa · 08-20-2008, 08:32 AM

Toyota of Whittier, CA, did my suspension upgrade without much hassle.

The first service rep I talked to had never even heard of a TSB, said he'd call me back. Never did!

So I called the Service Manager, he said there was no problem in doing it. I brought the truck and the TSB in, they ordered the parts, and a week later, it was done.

I've been going to this dealer for service since 1996, and I have been very happy with their work. That one service rep has been about my worst experience - oh well, nothing is perfect, eh?

S_A_Aceman · 08-21-2008, 02:00 PM

Took my '06 Prerunner TRD Sport LB into Lewis Toyota in Topeka, KS yesterday for a suspension squeek and blower motor noise. I also noticed a small leak near the power stearing pump when I changed the oil. He quickly picked up on the timing cover TSB, and lubed my rear springs. I mentioned a future job hauling large amounts of hay several hundred miles to see what he would do about the suspension TSB. He was unaware of it, but looked into it. CAme back to me, knodding, asking if I have a harsh ride. Told me it would take a little time to get all the parts in, but he would call me when he was ready to replace all 4 shocks, springs, do the timing cover work, and replace the blower motor. I asked about the tailgate as well, but Im beyond 40000 miles so no can do there. Great experience so far!! More when the work is finished.

08-10-2008, 06:26 PM	#181
ph16drive Dis Member Joined: Jan 2008, #4360 Location: Cleveland Age: 37 Gender: Dude Posts: 149 08 D-Cab, V6, 4x4, 5-Speed Auto 2008 Double Cab Automatic 4.0-liter DOHC EFI V6	Well, I got a call from the dealership last Thursday and was told that the area Toy Rep said absolutely "NO" he won't allow the TSB on my 08. He didn't even look at my truck!! The service manager who called me said that he knew I wouldn't be happy so he placed another dozen calls to the regional manager and also to corporate. After reaching someone in corporate, he said that they were going to update the TSB to include the 08's (he didn't say when) and that he would go ahead and order the parts and do the TSB on my truck. He stressed how stiff the suspension would become and that if we go ahead and do the TSB, there was no going back. That was OK with me. I'll let you know how it all goes. 007, are you having any success? __________________ Shorty antenna, Pop-&-Lock tailgate lock (p/n PL5200), Undercover bed cover (p/n 4050), ScanGaugeII (custom mount), bed mat, AFE Pro Dry S air filter (p/n 31-10114), map light mod, suspension TSB, custom fuel tank armor plate, custom cat armor plate, painted front brake calipers, Grillcraft MX upper grill (p/n TOY-1946B) & Hella 500s mod

08-10-2008, 09:08 PM	#183
Greenblazer Member Joined: May 2008, #6556 Location: Phoenix. AZ Posts: 33 PreRunner SR5 Black 2007 Double Cab Automatic	Don't take no for an answer. Keep complaining to Toyota, and they will try to make you a happy customer. The dealer is another issue all together. Toyota wants you to be a satisfied customer, but sometimes it is the squeeky wheel that gets the grease. Just call Toyota's customer service line, not the dealer's. I was lucky. I took my truck in to my dealer for an oil change, and to ask if they could order the parts parts and schedule the service, while waiting the Service Writer came to the waiting area to let me know they had the parts in stock, and could do the TSB that day. I got the same "stiff ride" warning, but I have no problem with the post TSB ride at all. __________________ Later, Allan Greenblazer

08-15-2008, 01:28 PM	#195
ph16drive Dis Member Joined: Jan 2008, #4360 Location: Cleveland Age: 37 Gender: Dude Posts: 149 08 D-Cab, V6, 4x4, 5-Speed Auto 2008 Double Cab Automatic 4.0-liter DOHC EFI V6	Well finally, after working with Brunswick Toyota, they did the TSB and it rides awesome. It took since 06-02-08 to today to finally get it done. Thanks to Steve at Brunswick Toyota for making the calls to corporate to authorize this on my 08. __________________ Shorty antenna, Pop-&-Lock tailgate lock (p/n PL5200), Undercover bed cover (p/n 4050), ScanGaugeII (custom mount), bed mat, AFE Pro Dry S air filter (p/n 31-10114), map light mod, suspension TSB, custom fuel tank armor plate, custom cat armor plate, painted front brake calipers, Grillcraft MX upper grill (p/n TOY-1946B) & Hella 500s mod

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08-10-2008, 07:43 PM	#182
kubota man Member Joined: Apr 2008, #5804 Location: hazard ky Posts: 33 08 trd off road dc 4x4 2008 Double Cab Automatic 4.0	got mine put on my 08 friday and it is a bit rougher ride but not to bad i can live with it. at least now i can haul 790 lbs of laminate flooring with out my bump stops hitting at every little hole in the road my dealer was a little snottie about it i quest because i never bought my truck there the toyota rep i spoke to made the appointment there because it was a lot closer than my purchasing dealer o the delership was walters toyota in pikeville ky.

08-11-2008, 06:57 PM	#185
erock Member Joined: Jan 2008, #4263 Location: Boise Posts: 48 06 TRD OR Tint Window, Magna Flow 2.5 Catback, TRD CAI, 3" Revtek and TSB, 33" Toyo MTs 2006 Access Cab Automatic 4.0 Cig Lighter Will tackle the Rear Locker Always On soon	Don't worry about the stiff ride. There isn't a huge difference. It just feels better and can handle the weight. If we wanted cars we wouldn't have bought out tacomas yes?

08-12-2008, 09:13 PM	#186
scottlink Junior Member Joined: Aug 2008, #8440 Location: Salinas CA Posts: 3 06 prerunner sr5 suspension 2006 Double Cab Automatic	I live in Salinas CA and the local dealer today claims that only the rear shocks require replacing. I called the 800 number and received little help but opened a claim to have the complete TSB done. Any ideas? Salinas Toyota really sucks....

08-14-2008, 09:00 AM	#191
Demoncleaner Senior Member Joined: Jan 2008, #4065 Location: Upstate NY Posts: 233 05 Dcab 6spd 4x4 TRD Sport w/Tow 2005 Double Cab Manual 4.0 v6 TRD exhaust Homemade bed mat, bed extender, front Drings, dummy buttons, Summer: Stock 17's Winter: Blizzaks on 16' black steelies	Just noticed this sticky... Jack Sherman Toyota, simply said having serious bottom out issues with anything over 500lbs for years. Kept tsb in pocket, had them look it up and find it. Didnt have to prove anything, parts ordered, two weeks later was completed. Handles 1000 lbs w/o issue.

08-15-2008, 10:42 AM	#192
scottlink Junior Member Joined: Aug 2008, #8440 Location: Salinas CA Posts: 3 06 prerunner sr5 suspension 2006 Double Cab Automatic	HELP ME PLEASE!! Ok, so calling toyota customer service has been very little help! The dealership, Salinas Toyota will only replace rear shocks, Customer Service told me to take to another dealer. The other local Dealer Victory Toyota Refuses to see my vehicle!! Called customer service again for the forth time now. They are telling me to go back to Salinas and Have them do a test drive to verify my vehicle quailifies for the TSB. Basically my vehicle has bottomed out several times in the past 4000 miles and has a harsh ride. What is the best method to demonstrate to the dealer??? Does

08-15-2008, 12:04 PM	#193
Chickenmunga Not the regular Beefaroni Joined: Apr 2008, #5877 Location: Hillsboro, Oregon Age: 28 Posts: 251 08 TRD Offroad DC 4x4 w/ susp TSB 2008 Double Cab Automatic V6 Alpine iDA-X100	Load this guy in the back end and ask the repair guy to ride along

08-15-2008, 01:39 PM	#196
Chickenmunga Not the regular Beefaroni Joined: Apr 2008, #5877 Location: Hillsboro, Oregon Age: 28 Posts: 251 08 TRD Offroad DC 4x4 w/ susp TSB 2008 Double Cab Automatic V6 Alpine iDA-X100	That deserves at least two "giggity"s

08-17-2008, 08:21 AM	#197
GABoy Junior Member Joined: Jun 2008, #7438 Location: Acworth, GA Posts: 24 2008, Double Cab, PreRunner, SR5 2008 Double Cab Automatic Yakima Load Warrior, Yakima Kayak stackers, Kenwood's DPX301 CD/XM/MP3/HD (Double-Din Player), Kenwood KCA-iP500 iPod Control Interface, Kenwood XM Radio Tuner, Garmin C330 GPS, Kobalt toolbox	What did you tell the service guy when you went into Cobb County Toyota to get this done? Did they give you any problem and did they do the wheel alignment?

08-20-2008, 08:22 AM	#198
sAm I aM Member Joined: Jun 2008, #7306 Location: Jacksonville, AR Posts: 36 08 TRD 4x2 2008 Double Cab Automatic v6 Flowmaster 50 exhaust, K&N Filter	So I'm trying to get the TSB performed on my 08 and when I called the dealer they acted like it would be no problem at all but after I dropped it off a few hours later they called and said that mine didn't need it. The service rep said there are no TSB's that add another leaf spring to any truck and that my truck has the most the correct leaf springs installed for any Tacoma. So I've called the 1-800 and talked with a rep there and am waiting for them to return a call to see what they will do. North Point Toyota in North Littlerock, AR. Will let you guys know how it goes after customer service calls me back.

08-20-2008, 08:32 AM	#199
grampa Junior Member Joined: Dec 2007, #3848 Posts: 3 07 Pre-Runner Access Cab 2007 Access Cab Automatic	Toyota of Whittier, CA, did my suspension upgrade without much hassle. The first service rep I talked to had never even heard of a TSB, said he'd call me back. Never did! So I called the Service Manager, he said there was no problem in doing it. I brought the truck and the TSB in, they ordered the parts, and a week later, it was done. I've been going to this dealer for service since 1996, and I have been very happy with their work. That one service rep has been about my worst experience - oh well, nothing is perfect, eh?

08-21-2008, 02:00 PM	#200
S_A_Aceman KS National Guard Joined: Aug 2008, #8608 Posts: 71 06 TRD Sport Speedway Blue 2006 Double Cab Automatic 4.0 Air Cleaner mod	Took my '06 Prerunner TRD Sport LB into Lewis Toyota in Topeka, KS yesterday for a suspension squeek and blower motor noise. I also noticed a small leak near the power stearing pump when I changed the oil. He quickly picked up on the timing cover TSB, and lubed my rear springs. I mentioned a future job hauling large amounts of hay several hundred miles to see what he would do about the suspension TSB. He was unaware of it, but looked into it. CAme back to me, knodding, asking if I have a harsh ride. Told me it would take a little time to get all the parts in, but he would call me when he was ready to replace all 4 shocks, springs, do the timing cover work, and replace the blower motor. I asked about the tailgate as well, but Im beyond 40000 miles so no can do there. Great experience so far!! More when the work is finished.