Dealers who performed the Suspension TSB

[hoosiertaco]

Beck Toyota in Indianapolis Indiana did the TSB. Third one that they have done. Same results as everyone else. About 1" higher in back and now is ready to work! They did the TSB as stated including the alignment. Thank you members of TW for the valuable help. I'll post before and after pics when I get a chance.

[Vested Interest]

Anyone know if they added 08's to the TSB yet? Someone had said maybe Oct. 1. I've had no luck at Pat Lobb Toyota in McKinney, Texas. Still trying. I'm gonna "borrow" sand from Home Depot and try and show the service guys the problem.

[Gametracker]

I just got my 08 dc back from Freeman Toyota. I dropped it off on Thursday to see if they would do the TSB and they called me that afternoon and said no problem and could have it ready on Friday. It rides great. It had 450lbs in the bed when I picked it up and rides great. I took out the weight and it still rides smooth. Glad I had it done.

[Teufel Hunden]

Originally Posted by Vested Interest

Anyone know if they added 08's to the TSB yet? Someone had said maybe Oct. 1. I've had no luck at Pat Lobb Toyota in McKinney, Texas. Still trying. I'm gonna "borrow" sand from Home Depot and try and show the service guys the problem.

Yes, they added the 2008's in a new TSB on September 30th! Here is the link to the thread that has the new TSB available for download, courtesy of "BeefTaco" and "Isocoee":
http://www.tacomaworld.com/forum/2nd...0305-08-a.html

[thors-Taco]

Bill Kidd - timonium, MD...had mine converted with no problems...

[revn247]

Originally Posted by Teufel Hunden

Yes, they added the 2008's in a new TSB on September 30th! Here is the link to the thread that has the new TSB available for download, courtesy of "BeefTaco" and "Isocoee":
http://www.tacomaworld.com/forum/2nd...0305-08-a.html

SWEET! I'ma see if I can get this done this friday! WooHOO!

[Vested Interest]

Loaded up 600 lbs of sand from Home Depot Saturday morning, printed the TSB, went to my dealer and showed them the problem. Hopefully this will get fixed now. The service manager was real helpful and is supposed to call me today.


Took the sand back Sat. afternoon!

[rwcfrank]

After several trips, and now armed with the 08 TSB add City Toyota (Daly City CA) to the list of dealer. Mine goes in next week... Bout time..

[MonkeyProof]

Wondries Toyota located in the City of Alhambra

done correctly the fist time in just a matter of hours. ask for Alex who has been there as a service writer for 14 years. he knows his stuff!

[Teufel Hunden]

Ourisman Fairfax Toyota of Fairfax, VA has done it again on 10/08/2008! They did my brand new (only 160 miles) 2009 Tacoma with NO questions asked. I called Ken Gilbert, he ordered the parts, and two days later, he called me and had it installed. Great service, especially considering the 2009's aren't even covered by the TSB!

[bnomad73]

Thanks for posting that they were finally including the '08 Tacoma.

1st time around it took dealer 3 months to agree to do the work. They had all the parts to do work, service MGR told mechanic to only install leaf springs. Also refused to do alignment.

Took truck back after I printed the new TSB and asst service mgr remembered me and said we have your parts in stock and took care of it on the spot shocks and alignment.

[baldbastard]

YO FOUR CORNERS RESIDENTS: NEW COUNTRY AUTO in Durango gave me NO hassle about the TSB. I have an 08 Dcab TRD off road. I brought the TSB with me just in case, but they just looked it up, said they would have to order the parts, and that they would give me a call when they come in. Very Smooth!

[GABoy]

2008 Double Cab Pre Runner SR5 payload is 1300 lbs according to Johnny at Cobb County Toyota. If the truck is bottoming out with anything under 1300 lbs they should fix it PERIOD as long as its still under warranty!
Taking it in tomorrow morning - let you guys know how it goes.

[signosis]

Can anyone tell me exactly what they said or told the dealer to have this TSB done by the dealership?

I took my tacoma in for the TSB at LONGO TOYOTA (El Monte, California). Told them that I have not yet carried any heavy loads, but did notice the suspension to be very harsh especially during highway speeds (over the littlest bumps).

They basically said, unless you've carried a heavy load and felt the difference....we can not honor the TSB.

Does anyone know of any Toyota Dealerships in SoCal that will do the TSB without any questions? Thanks ahead!

FYI:

Took my tacoma in for 4-5 different TSB's and not 1 was honored at Longo Toyota.

I have a 2007 Black 4x4 TRD Sport Tacoma DC Longebed.

[mvega1969]

Toyota of Laredo did it! after two times and a TRD demotion. But request it to anyone over there, they all know by now how to do it correctly.

Believe me they will do it!

BEFORE:



AFTER:

[Chickenmunga]

Originally Posted by signosis

I took my tacoma in for the TSB at LONGO TOYOTA (El Monte, California)...

They basically said, unless you've carried a heavy load and felt the difference....we can not honor the TSB.

They are getting you over semantics. You said you weren't carrying a heavy load, the TSB specifically states a heavy load. If they had half a brain, they would realize that you said you were having a problem before even having a heavy load.

Does anyone know of any Toyota Dealerships in SoCal that will do the TSB without any questions? Thanks ahead!

Look back through the rest of the posts

Took my tacoma in for 4-5 different TSB's and not 1 was honored at Longo Toyota.

1. Stop going there. If they don't care about the customer, they don't care about doing their job either.
2. Call Toyota's 1-800 number for customer care. Ask to do a survey for Longo, give them a bad rating. This severely damages them, preventing them from corporate advantages and incentives. They look like they deserve it.
3. Ask the customer care number to make an arrangement for you to get your multiple TSBs taken care of at your next nearest dealership, and you won't accept service at Longo due to poor customer service. Customer Care will give you a case number, arrange an appointment, and follow up with a satisfaction survey.

[08WhiteTRD]

Kendal Toyota of Anchorage Alaska. I went to the dealership today to ask about the TSB. The guy just looked at and had me step on the bumper. As soon as I got on it he was like "yeah you qualify." So he went and ordered the parts. In three weeks I am going in and getting the TSB done. I can't wait.

[bigjboy46]

Yes they were supposed to replace the shocks.

[bigjboy46]

Originally Posted by jhodge83

rick hendrick toyota
fayetteville, nc
done right the first time and also installed new shocks when they werent supposed to.

Yes they were suppose to replace the shocks.

[derekabraham]

Toyota of Escondido is doing mine with no problems.