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Dealership OVER Serviced engine OIL.

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Old 11-06-2012, 07:20 AM   #21
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Quote:
Originally Posted by oldstick View Post
Now that is funny.

"Sir, So you have the perception that the oil was 2 inches higher on the stick than it should be? And you feel that the holes in your hood were caused by piston rods shooting out? Sir, when is the last time you had an eye exam?"

Are you sure you weren't the person I spoke to on the phone??? hahahaha. You should work for toyota customer care!
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Old 11-06-2012, 07:21 AM   #22
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Quote:
Originally Posted by NOTNA View Post
Wow that looks just like my dip stick! They did extend you warranty too huh? That is great, I am looking into it now trying to get Toyota to extend mine as well.
At least neither of us have any "known" damage to our trucks as of now.
They did and were very polite throughout the whole ordeal, I was shocked! I'm on my last free oil change and can't wait to start doing my own maintenance again.
At this point, I really don't feel there will be any long term damage (that seemed to be the consensus on TW).
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Old 11-06-2012, 09:58 AM   #23
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that is not true about the 10000 mile oil change the 2012 tacoma toyota care says to change every 5000 miles,any reliable dealer will know this,i changed dealerships when the service guy would not listen to me about what i was reading from toyota care that the tacoma 4cyl oil change is 5000 miles,called another dealership ask them about when to change oil in tacoma they told me exactly what toyota care said every 5000 miles,my truck is still under warranty so its free.i went to the dealership that knew what they was talking about.
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Old 11-06-2012, 10:00 AM   #24
Bah Humshit!
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So you finally made it onto the forum huh buddy?


If you're going to Falmouth Toyota. Tell that service manager that I should have had his ass in a small can last time I was there. My truck was in the shop and denied warranty for shit they 'inspected' and deemed OK. I fought with corporate and had to use a 'friend' to get some pull. 3 weeks later and 3500 dollars worth of warranty work, I got a brand new front end. Its a long story.
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Old 11-06-2012, 10:22 AM   #25
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Quote:
Originally Posted by ewrob View Post
i went to the dealership that knew what they was talking about.
I am going to be going to a new place that recognizes the 5000 mile oil change.


Yeah Brian I made it on the forums finally! haha. I don't think I will be going to Falmouth Toyota again.
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Old 11-06-2012, 11:35 AM   #26
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Quote:
Originally Posted by NOTNA View Post
Spoke with the dealer and they explained that...
1)there has not been an oil change yet they are done every 10k miles.
2)the truck came from the factory over serviced.
3)there is no damage done.
4)they removed the excess oil and documented that it was over serviced from the factory.

I called toyota corporate and had them document it, receiving a case number to reference if there is ever an engine issue related to oil it would be taken care of.
Even if all of this is bs in the end at least Toyota "acted" like they were at fault.
AMEN. GM screwed me royally this year on my 2006 Colorado. 2 different dealers have lied right to my face, the owner of the dealerships blindly backs his employee, and GM corporate says I did what the dealer said, which was wrong, so I am out of luck. Guess I know why Toyota is winning the battle..

On topic, I had a 1984 Chevy Camaro as a teenager with the V8. For some reason that darn stick would read full with about 4 1/3 quarts of oil. 5 would make it look like I was about to spin suds.
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Old 11-06-2012, 11:37 AM   #27
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Quote:
Originally Posted by NOTNA View Post
I am going to be going to a new place that recognizes the 5000 mile oil change.


Yeah Brian I made it on the forums finally! haha. I don't think I will be going to Falmouth Toyota again.
I use Copeland in Brockton..my wife has used them many years and never a bad thing, so she finally got me to go the same direction
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Old 11-06-2012, 11:53 AM   #28
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what does "over serviced" mean? it means, over filled?
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Old 11-06-2012, 04:32 PM   #30
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Man, all these threads make me glad I do all the simple stuff myself.
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Old 11-06-2012, 04:43 PM   #31
Slow as shit. Cute as Hell.
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6 here. F it.
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Old 11-06-2012, 04:44 PM   #32
The dog did it...I swear!
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Quote:
Originally Posted by benbacher View Post
Man, all these threads make me glad I do all the simple stuff myself.
^ No shit! Over the years i've read so many threads of oil change mishaps by quick change places and dealerships it's allmost comical. Do it yourself.
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Old 11-06-2012, 04:54 PM   #33
Go home if you don't like guns liquor and whores.
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No one has mentioned that over filling can cause the crank to slap the oil and cause aeration which can lead to lack of lubrication and increased wear? Hmm...

At what point that starts to happen on your engine I'm not sure.
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Old 11-06-2012, 05:05 PM   #34
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Does it actually matter, when the oil pickup sucks from the bottom of the pan?
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Old 11-06-2012, 11:29 PM   #35
Don't give up here just yet
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Quote:
Originally Posted by KenLyns View Post
Does it actually matter, when the oil pickup sucks from the bottom of the pan?
Yeah, kinda. To much oil, gets whipped like butter. Air will get mixed into it. Air is not a good lubricant.

I go 6. Toyota engineered the thing to run with 6 qts, it comes from the factory with 6 qts, I put in 6 qts.

Oil pressure is also becoming more important with newer engines, low oil could lead to low oil pressure which in turn may cause things (like the vvt-i system) to operate improperly.

Go 5.5 if anyone is really concerned.
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Old 11-16-2012, 11:23 AM   #36
Get off your horse and drink your milk.
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Quote:
Originally Posted by ewrob View Post
that is not true about the 10000 mile oil change the 2012 tacoma toyota care says to change every 5000 miles,any reliable dealer will know this,i changed dealerships when the service guy would not listen to me about what i was reading from toyota care that the tacoma 4cyl oil change is 5000 miles,called another dealership ask them about when to change oil in tacoma they told me exactly what toyota care said every 5000 miles,my truck is still under warranty so its free.i went to the dealership that knew what they was talking about.
my dealership just told me the exact same thing yesterday, they will not do the first one until 10,000 even though my owners manual says "5,000". i forsee great customer service from them in the future.
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Old 11-16-2012, 11:34 AM   #37
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Quote:
Originally Posted by teamamerica View Post
my dealership just told me the exact same thing yesterday, they will not do the first one until 10,000 even though my owners manual says "5,000". i forsee great customer service from them in the future.
And if something oil related goes wrong because you did wait until 10000 before getting them to change it, they'll blame you for the neglect and not honor any warranty work. I would not go more than 2500 miles with the initial oil in any new vehicle regardless of free oil changes for 2 years. I would change it myself and then change it again around 7500 if using sybthetic before that first 10000 mile change they will do for free kicks in. Fuck that 10000 mile interval. I wouldn't even take their free service either, I'd ask for a discount for them not doing any free service at purchase time. Your vehicle tho.........
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Old 11-19-2012, 08:21 AM   #38
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Well update time....

Toyota Corporate called me and apologized for the dealership lying to me stating they didn't change the oil (when the documentation states otherwise) and the dealership owned up to filling my oil too much.

The woman also explained that Toyota would be extending my warranty 7 years, 100,000 miles for FREE!

I will not be going back to the dealer that messed things up... but I will be continuing to get the next 4 FREE oil changes that I have left on my maintenance free package. I will be checking the oil level before I leave the dealer every time.
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Old 11-19-2012, 08:24 PM   #39
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Cool. Glad they owned up and bumped your warranty. If enough people pursued this instead of just sloughing it off or never even noticing then it might start to happen less often.
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Old 11-19-2012, 08:44 PM   #40
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Quote:
Originally Posted by NOTNA View Post
Attached is the picture of the dip stick after the the engine was hot. It is a little difficult to see but it was a solid oil mark all the way up the stick.
Have you guys seen it this high before?
The dipstick tube ends IN the oil in the sump.
Withdrawing the dipstick "drags" oil up the tube and will appear on the stick when reinserted.

Warm the engine up and shut it down.
Remove the dipstick and wipe.
Wait 5 minutes or more.
Reinsert the dipstick and then remove and read.
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