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All Pro Offroad Customer Service Stinks!!!

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Old 03-02-2011, 11:50 AM   #61
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BSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shed
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I never really liked allpro for the fact that they cater to 2nd gens and couldn't give a rats ass about 1st gens...
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Old 03-02-2011, 11:54 AM   #62
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ColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shed
 
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Quote:
Originally Posted by Motive View Post
I never really liked allpro for the fact that they cater to 2nd gens and couldn't give a rats ass about 1st gens...
Hey man, you gotta keep up with the times and go where the market is...
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Old 03-02-2011, 11:54 AM   #63
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ColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shedColtsTRD is one of the sharper tools in the shed
 
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I just wish they still made the Hybrid...I don't care for the plate bumper they offer
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Old 03-02-2011, 11:57 AM   #64
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BSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shedBSPDX is one of the sharper tools in the shed
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Quote:
Originally Posted by ColtsTRD View Post
Hey man, you gotta keep up with the times and go where the market is...
at least now I know that my 1st gen money isn't good at allpro these days...
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Old 03-02-2011, 05:26 PM   #65
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stroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shedstroM- is one of the sharper tools in the shed
 
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^ We have plenty of armor and suspension components for the 1st gens, what specifically are you looking for?
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Old 03-02-2011, 06:18 PM   #66
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AP have a decent amount of things available for us. SAS kit being one of them
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Old 03-05-2011, 02:20 AM   #67
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So far allpro has been fine with me during the group buy, in fact... *I* haven't returned their call because I keep forgetting.... gotta do that.
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Old 09-07-2014, 08:06 PM   #68
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All-pro off-road lacks customer service ethics!

I ordered an apex front bumper from all-pro for my 2014 Tacoma during the first week of July 2014. I had read on various forums, that all-pro had terrible customer service and that in a few cases, the product arrived damaged. Even after reading these negative reviews, I still put my trust in all-pro to provide a quality product, but was severely disappointed.

After over a month wait to receive my bumper, it arrived with multiple gouges in the powder coat. I thoroughly inspected the packaging prior to unwrapping and found no damage to the packaging. I contacted all-pro and they offered to refund the powder coat fee of $200 or to replace the bumper. I contacted the nearest powder coat facility and they informed me that the bumper was most likely poorly prepped. He said that when done properly, he can hit the bumper with a piece of metal, and while the powder coat may dent, it should not gouge.

Due to the fact that the stripping and re-powder coating, in addition to the 4 hour round trip to the nearest powder coat facility would cost me much more than $200, I requested a replacement.

They informed me that I would be required to package the item and ship it back. I DO NOT have the means or time to package and item to be shipped freight. I SHOULD NOT have to spend my time and money to package an item that was damaged when it left the factory. WHERE is the quality control at all-pro? The gouge was very apparent, and I believe it to be purposely ignored prior to shipment. John at all-pro, rudely assured me that the item was not damaged when it left the factory. The bumper was packaged very well and with no damage to the packaging so it must have been there prior to shipping.

I called Thursday August 28 and was told I would receive a call back Friday and never did. I called again Tuesday unable to reach John, whom was ignoring me and was told by Ryan that I would have a resolution by the end of the day. Once again, no phone call.

I am sick of being blown off and have recently began the process of disputing charges with my credit card company. I would have no problem packaging a normal item to return, but a freight item should not be the responsibility of the customer. All-pro off-road, come and pick up your damaged product or hire someone to package it for me. Due to horrible customer service, lack of quality control and an absence of company ethics, I will never purchase from all-pro again. I will be ordering another brand bumper as soon as I receive a refund.
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Old 09-08-2014, 11:19 AM   #69
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For more info on above post go here http://www.tacomaworld.com/forum/sho...d.php?t=343554
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Old 11-12-2014, 05:03 AM   #71
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I've also had nothing but great things to say about Allpro. When i got my bolt together front bumper I was missing a few bolts and called them up and received them next day with some large decals. I mean that's pretty dang good in my book.
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Old 11-12-2014, 05:26 AM   #72
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Old 11-12-2014, 09:53 AM   #73
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Quote:
Originally Posted by BlueSteel View Post
Well I had to bite the bullet and get a new bumper because someone backed up into me at a parking lot some weeks back. After some researching with all types of rear bumpers I decided that I might go with the Road Armor bumper because you can retain the factory hitch and plug. The total cost would have been 1099.00 + 280.00 for shipping and it was powdercoated. It was kind of pricey so I was steered to other alternatives (All Pro, Relentless, Armor tech, CBI, etc) by some of the forum members.

I went ahead and ordered my rear bumper from All Pro. I liked the look and the clean lines. I talked with Jason and ended up only getting 10% just on the hidden hitch since it was not in a group buy. Total cost $841.00 bumper and hitch bare metal w/shipping. I then needed to have the bumper powdercoated on my own once I received it because All Pro does not ship bumpers powdercoated. Extra $150.00-$200.00 on top of the $841.00 + Gas and Time to get it all done on my part. But, I was still determined to get the bumper because again I thought I was dealing with a "True Reputable" company that cared about his/her customers. They assured me that the bumpers were in stock and were just waiting on some metal for the adapter brackets for the 7 pin hitch connector and then it would ship out....and then the wait began.

After a little over a week and no word, I get a phone call from All Pro stating that all the rear bumpers were sold to people higher than me on a supposed list, even though I was assured that they had one available for me. They said that I would have to wait an additional 3 weeks before starting more rear bumpers. I told them that I was waiting patiently and needed one pretty fast because my bumper is damaged pretty good. I had no problem waiting if they could work something out with a discount because of the extended wait time on my part and a TW member and that there was wrong communication on their part.

First off, they speak to the General manager who says that they can do nothing for me and will not give any discount other than the $14.00 I saved with a 10% off the hitch originally...wow. Also, and that all i can do is wait and that is it. Their attitudes were not even to remedy the situation. I then say, "Well there is nothing more to do then than to just get a refund." Their reply was, "OK"!!

So, I call back to ask to speak to the General Manager and the reply I get is, "Well she is busy and can she call you back." I leave my phone number and never received a call back.

I will never deal with this company again and have to agree with some other forum members on the unprofessionalism of their Customer Service and Management.
One thing I just cant tolerate is BAD customer service, after all if it wasn't for us, they would be out of business...
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Old 11-12-2014, 09:27 PM   #74
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I ordered some sliders on tuesday and was told to expect them by friday. I exchanged multiple emails with Ryan and he was nothing but professional. I am probably the reason a few of you are getting poor service they have been dealing with me and my phone calls and emails. Im a customer that will continue to give all pro my money until they disappoint.
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Old 11-12-2014, 10:26 PM   #75
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Quote:
Originally Posted by ddog45 View Post
I ordered some sliders on tuesday and was told to expect them by friday. I exchanged multiple emails with Ryan and he was nothing but professional. I am probably the reason a few of you are getting poor service they have been dealing with me and my phone calls and emails. Im a customer that will continue to give all pro my money until they disappoint.
Amen! they do amazing work and probably wont go with anyone else. i have the allpro front and rear Baja bumper an just recently got my allpro sliders! i love them!

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