Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Vendors > All-Pro Off Road

Notices

All Pro Offroad Customer Service Stinks!!!

Reply
 
Thread Tools Search this Thread
Old 03-01-2011, 04:36 PM   #1
BlueSteel [OP] BlueSteel is offline
Senior Member
BlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant futureBlueSteel has a brilliant future
 
BlueSteel's Avatar
Law Enforcement:
Name: James
Joined: Mar 2009, #15179
Location: Houston, Tx
Age: 36
Gender: Male
Posts: 357
BlueSteel's Tacoma Gallery
Angry All Pro Offroad Customer Service Stinks!!!

Well I had to bite the bullet and get a new bumper because someone backed up into me at a parking lot some weeks back. After some researching with all types of rear bumpers I decided that I might go with the Road Armor bumper because you can retain the factory hitch and plug. The total cost would have been 1099.00 + 280.00 for shipping and it was powdercoated. It was kind of pricey so I was steered to other alternatives (All Pro, Relentless, Armor tech, CBI, etc) by some of the forum members.

I went ahead and ordered my rear bumper from All Pro. I liked the look and the clean lines. I talked with Jason and ended up only getting 10% just on the hidden hitch since it was not in a group buy. Total cost $841.00 bumper and hitch bare metal w/shipping. I then needed to have the bumper powdercoated on my own once I received it because All Pro does not ship bumpers powdercoated. Extra $150.00-$200.00 on top of the $841.00 + Gas and Time to get it all done on my part. But, I was still determined to get the bumper because again I thought I was dealing with a "True Reputable" company that cared about his/her customers. They assured me that the bumpers were in stock and were just waiting on some metal for the adapter brackets for the 7 pin hitch connector and then it would ship out....and then the wait began.

After a little over a week and no word, I get a phone call from All Pro stating that all the rear bumpers were sold to people higher than me on a supposed list, even though I was assured that they had one available for me. They said that I would have to wait an additional 3 weeks before starting more rear bumpers. I told them that I was waiting patiently and needed one pretty fast because my bumper is damaged pretty good. I had no problem waiting if they could work something out with a discount because of the extended wait time on my part and a TW member and that there was wrong communication on their part.

First off, they speak to the General manager who says that they can do nothing for me and will not give any discount other than the $14.00 I saved with a 10% off the hitch originally...wow. Also, and that all i can do is wait and that is it. Their attitudes were not even to remedy the situation. I then say, "Well there is nothing more to do then than to just get a refund." Their reply was, "OK"!!

So, I call back to ask to speak to the General Manager and the reply I get is, "Well she is busy and can she call you back." I leave my phone number and never received a call back.

I will never deal with this company again and have to agree with some other forum members on the unprofessionalism of their Customer Service and Management.
  Reply With Quote
Old 03-01-2011, 04:42 PM   #2
Max's Canadian Twin
theduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shed
 
theduck911's Avatar
Name: Max
Joined: Oct 2010, #45374
Location: Northwestern Ontario, Canada
Gender: Male
Posts: 4,316
theduck911's Tacoma Gallery
Wow, that sucks man,

I've never had anybad experiences with AP but can't say that they don't happen!

Hopefully everything works out for you!


Edit: Brunes is on top of things!
  Reply With Quote
Old 03-01-2011, 04:45 PM   #3
Max's Canadian Twin
theduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shedtheduck911 is one of the sharper tools in the shed
 
theduck911's Avatar
Name: Max
Joined: Oct 2010, #45374
Location: Northwestern Ontario, Canada
Gender: Male
Posts: 4,316
theduck911's Tacoma Gallery
Question; what's this got to do with 2nd Gens? Should be in the"Vendor review" section,

Maybe a MOD would be nice enough to move it!
  Reply With Quote
Old 03-01-2011, 04:48 PM   #4
Carolina Alliance Southwest Region Ambassador
jandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shedjandrews is one of the sharper tools in the shed
 
jandrews's Avatar
Joined: Jun 2009, #18122
Gender: Guy
Posts: 12,258
jandrews's Tacoma Gallery
  Reply With Quote
Old 03-01-2011, 04:50 PM   #5
Senior Member
S.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shedS.B. is one of the sharper tools in the shed
 
S.B.'s Avatar
Name: Sean
Joined: Jun 2009, #18838
Location: SD, CA Now in Colorado Springs, CO
Age: 22
Gender: Male
Posts: 3,542
S.B.'s Tacoma Gallery
Quote:
Originally Posted by jandrews View Post
Of course you would. You love messing with Allpro.


  Reply With Quote
Old 03-01-2011, 04:52 PM   #9
First Class White Trash
achirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shedachirdo is one of the sharper tools in the shed
 
achirdo's Avatar
Name: Adam
Joined: Apr 2010, #34819
Location: North DFW
Age: 20
Gender: Male
Posts: 10,099
achirdo's Tacoma Gallery
U forget everything belongs in the 2nd gen section

I actually had a very similar thing happen when I tried to order a rear bumper from them. But they can do nothing about wait times...
  Reply With Quote
Old 03-01-2011, 04:53 PM   #10
Senior Member
Deathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant futureDeathbeard has a brilliant future
 
Deathbeard's Avatar
Joined: Nov 2010, #46552
Location: Yorba Linda, CA
Gender: Guy
Posts: 269
Deathbeard's Tacoma Gallery
Sorry to hear that..All of my experiences with them have been great...
  Reply With Quote
Old 03-01-2011, 04:58 PM   #12
Senior Member
TTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant future
Air Force: Intel
Name: Jake
Joined: Oct 2010, #45172
Location: Dayton, OH
Gender: Male
Posts: 127
TTGuy711's Tacoma Gallery
I wonder what's up with All Pro. I was just reading a thread on their not so good customer service. I was looking at an All Pro front bumper, but after reading all this stuff about them I don't think they're on my list anymore. Thanks for the review OP.
  Reply With Quote
Old 03-01-2011, 05:00 PM   #13
Bullwinkle J. Moose
bjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shedbjmoose is one of the sharper tools in the shed
 
bjmoose's Avatar
Name: Steve
Joined: Aug 2010, #42529
Location: San Jose CA
Gender: Guy
Posts: 4,649
bjmoose's Tacoma Gallery
Quote:
Originally Posted by BlueSteel View Post
I talked with Jason and ended up only getting 10% just on the hidden hitch since it was not in a group buy.
Complaining because they didn't give you a bigger discount?

Quote:
I then needed to have the bumper powdercoated on my own once I received it because All Pro does not ship bumpers powdercoated.
Complaining because they don't provide powder coating service?

Quote:
They assured me that the bumpers were in stock and were just waiting on some metal for the adapter brackets for the 7 pin hitch connector and then it would ship out....and then the wait began.
....
After a little over a week and no word, I get a phone call from All Pro stating that all the rear bumpers were sold to people higher than me on a supposed list, even though I was assured that they had one available for me.
OK, here's your real issue. At least they called you when they discovered there was a mistake and a delay. That's what a reputable company would do.

Quote:
First off, they speak to the General manager who says that they can do nothing for me and will not give any [additional] discount... I then say, "Well there is nothing more to do then than to just get a refund." Their reply was, "OK"!!
Complaining because they quickly refund your money when you ask for it, after a problem is discovered?

I understand your frustration with getting a bumper put on your truck quickly. Really, I do. A body shop working with insurance companies would have a stock replacement in hand very quickly.

But we've left the land of OEM replacment here. Guys, we're dealing with small shops operating on slim margins here in the 4x4 tacoma specialty modification business. It's not like Amazon.com where they have huge fulfillment warehouses and staffs of programmers to keep the website "quantity on hand" up to date in real time.

So I've gotta say: If this is as good as the complaining gets, I'm having no problem buying from All-Pro in the future.
  Reply With Quote
Old 03-01-2011, 05:02 PM   #15
With sufficient thrust, pigs fly just fine.
chris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shed
 
chris4x4's Avatar
Name: FlimFlubberJAM
Joined: May 2008, #6497
Location: Tenoe, AZ
Gender: Male
Posts: 96,360
chris4x4's Tacoma Gallery
Im not sure Im understanding the anger.. They admitted to a mistake, and gave a refund.
  Reply With Quote
Old 03-01-2011, 05:06 PM   #16
Senior Member
kinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shedkinetik873 is one of the sharper tools in the shed
 
kinetik873's Avatar
Navy: GM1(sw/exw), USS Tortuga 01-04, NSWDG 04-09.
Name: Josh
Joined: Sep 2008, #9468
Location: Springfield, Va.
Age: 32
Gender: Guy
Posts: 1,532
kinetik873's Tacoma Gallery
My experience is 180 from the OP's. Sorry to hear about it.
  Reply With Quote
Old 03-01-2011, 05:06 PM   #17
With sufficient thrust, pigs fly just fine.
chris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shed
 
chris4x4's Avatar
Name: FlimFlubberJAM
Joined: May 2008, #6497
Location: Tenoe, AZ
Gender: Male
Posts: 96,360
chris4x4's Tacoma Gallery
Quote:
Originally Posted by Oswego View Post
I'm guessing someone who didn't know what they were talking about said he could have it quicker then he actually could get it
And I can understand being upset that you cant have something as soon as you want, but they refunded his money.
  Reply With Quote
Old 03-01-2011, 05:18 PM   #18
Senior Member
TTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant future
Air Force: Intel
Name: Jake
Joined: Oct 2010, #45172
Location: Dayton, OH
Gender: Male
Posts: 127
TTGuy711's Tacoma Gallery
Quote:
Originally Posted by bjmoose View Post
Complaining because they didn't give you a bigger discount?


Complaining because they don't provide powder coating service?


OK, here's your real issue. At least they called you when they discovered there was a mistake and a delay. That's what a reputable company would do.


Complaining because they quickly refund your money when you ask for it, after a problem is discovered?

I understand your frustration with getting a bumper put on your truck quickly. Really, I do. A body shop working with insurance companies would have a stock replacement in hand very quickly.

But we've left the land of OEM replacment here. Guys, we're dealing with small shops operating on slim margins here in the 4x4 tacoma specialty modification business. It's not like Amazon.com where they have huge fulfillment warehouses and staffs of programmers to keep the website "quantity on hand" up to date in real time.

So I've gotta say: If this is as good as the complaining gets, I'm having no problem buying from All-Pro in the future.
I think the big thing is they acted like everything was perfectly fine when they messed up. Them just saying "OK!!" and not trying to persuade him to still do business with them seems like they're just brushing him off, like a "oh well, we don't care about customers" attitude. Every other company I've ever gotten a refund has asked if there's anything they can do to change my mind or offered a rebate of some sort, especially on such a big purchase.

Really, when you're giving $900 to a company for something they guarantee you it better damn well be there, not suddenly vanish. A promise is a promise, and that's why this is a customer service review.
  Reply With Quote
Old 03-01-2011, 05:23 PM   #19
With sufficient thrust, pigs fly just fine.
chris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shedchris4x4 is one of the sharper tools in the shed
 
chris4x4's Avatar
Name: FlimFlubberJAM
Joined: May 2008, #6497
Location: Tenoe, AZ
Gender: Male
Posts: 96,360
chris4x4's Tacoma Gallery
Quote:
Originally Posted by TTGuy711 View Post
I think the big thing is they acted like everything was perfectly fine when they messed up. Them just saying "OK!!" and not trying to persuade him to still do business with them seems like they're just brushing him off, like a "oh well, we don't care about customers" attitude. Every other company I've ever gotten a refund has asked if there's anything they can do to change my mind or offered a rebate of some sort, especially on such a big purchase.

Really, when you're giving $900 to a company for something they guarantee you it better damn well be there, not suddenly vanish. A promise is a promise, and that's why this is a customer service review.
Yeah, but if they were to argue about giving him his money back, or offering not enough of a discount, then the OP could have said that they sucked because they werent gonna give his money back.
  Reply With Quote
Old 03-01-2011, 05:24 PM   #20
Senior Member
TTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant futureTTGuy711 has a brilliant future
Air Force: Intel
Name: Jake
Joined: Oct 2010, #45172
Location: Dayton, OH
Gender: Male
Posts: 127
TTGuy711's Tacoma Gallery
Then again I see exactly what you're saying moose. They did what they did, not with smiles on their faces but he got a refund no questions asked so that's good on them.
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Another good experience with All Pro customer service GVY Vendor Reviews 10 01-19-2012 01:06 AM
Bad customer service AKTacoma Off-Topic Discussion 9 11-09-2010 03:26 PM
Brandon from Avid Offroad, Wonderful Customer Service!!! 08pretaco Vendor Reviews 4 06-07-2010 04:20 PM
URD Customer Service???? virgilus11 Underdog Racing Development 20 04-09-2010 12:37 PM
Customer Service, GET OFF YOUR A$$??? Dark Knight General Automotive 10 06-25-2009 10:18 PM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.