This is my first and only experience I will be having with Earnhardt Toyota. At roughly 54K miles I noticed my valve timing cover was leaking oil, after searching around here a bit I found it was covered under the 60K power train warranty. I scheduled an appointment and was relieved to know this was going to be taken care of.
When I went to go pick the truck back up the service manager showed me around the truck and briefly talked about the work they did, they even ran it through the car wash. At this point I was pretty satisfied. As the manager was handing me my keys he informed me that my rack and pinion was busted and I was leaking steering fluid all over. We took a look and sure thing, the undercarriage of the truck was soaked with a thick oily fluid coming from the boot of the rack and pinion. Along with this he also added that my spark plugs needed to be replaced, as well as the package for the cabin air filter. With everything I was quoted just short of $1700.00.
I found the spark plugs and cabin air filter strange because I just replaced them a few thousand miles prior to this service, so I went ahead and wrote those off. This really got me thinking though so I stopped by a couple shops to get the rack and pinion looked at. From what they could tell nothing appeared broken and they cleaned up the area for me and told me to keep an eye on my fluid levels and whether more was coming out of the boot. So for the next week or two I looked every day. The fluid levels remained the same, and no more fluid appearing to come out of the boot and no spots on the ground where I regularly park. Now, 10K miles later there are still no signs of damage. I can only suspect they themselves made the truck look damaged in order to get more business.
I figure I would share this experience up here for you AZ guys, I doubt they are the only dealer who would do this kind of thing but this is just a heads up for any of you looking to get service done at this dealer.