Originally Posted by mattmxracer
Why should he stop! Why change the design in the first place? He's not the only one with issues. Your customer service is poor. No more future purchases from ATO for me.
We changed the design to stop this problem, which the change has done very successfully. We offered to fix the issue for everyone who had the old style latch. All those who replied have been taken care of to their satisfaction, as far as I know. However, Chris is unwilling to work with us for getting his tire carrier fixed properly. His tire carrier has two problems that I know of, we were trying to work on getting both fixed but he will not work with us to do so. If he wants me to send him the new latch that's fine but he has to be willing to actually talk to me and tell me that is what he'd like. I called him just this morning and left him a message. He called back in 5 minutes only to immediately hang up, not saying a word.
If anyone else is having this problem please call me, pm me or email me and I will take care of you.
I'm sorry that you feel my service is poor. I do not sell hitch adapters and I don't feel that it is up to me to know every single option from every manufacturer for them. You've seen several posts from people saying they use the factory cross pin hole with little trouble. We have changed the current bumpers to have the hitch tube stick outside the back side (same direction as the shackle tabs) allowing the cross pin to be outside of the bumper. Originally I made the hitch tube flush because this is a HIGH CLEARANCE bumper. We build parts for wheelers and that is the mind set I use when designing our products. I personally would not want a hitch tube sticking out to limit the departure angle at all. The hitch location is also based on the information I received from Kevin about how he was building them. According to Linwood, who was nice enough to actually tell me that was not the case, unlike anyone else who has seen Kevin's old bumpers.
If you wish for something to be done to your bumper please contact me directly and I will try to work with you on that. You will get the same very simple offer Chris got many months ago.
It is true that I have been struggling to keep up with emails. This is something I have been working to get on top of. As XXXX says the phone is the best way to get a hold of us right now. We are here from 8am-12noon and 1pm to 5pm Central time. The only time we don't answer the phone is when we don't hear it, which is actually not that often.