I hear ya JDM, and I'm sorry if I steered you to a wrong product.
I only got to run the HU for a couple months, and the most problems I had were just the random resets, but the new firmware fixed that for me before I left.
I have read of some occasions that there were some faulty units, and that mailing it in and receiving a new HU to replace it often fixed peoples problems.
I'm assuming bc its still a new product that are still issues. Hopefully Kenwood will step up and fix the issues people have been having.
Originally Posted by JDMcompliant
Yeah, I did. I have the latest firmware for both. I ran the unit for about 2 months now, with no issues. This seemed to pop up on it's own. I am super frustrated right now, I feel it coming out of my ears.
This is my email to Kenwood support, after getting off the phone with both their tech support and service center:
jesus. unless this gets solved in a graceful manner...i don't think i'm buying a kenwood product again.