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Kenwood DNX9960 Garmin GPS - can't unlock maps

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Old 09-16-2010, 09:12 AM   #1
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Kenwood DNX9960 Garmin GPS - can't unlock maps

So I bought a Kenwood DNX9960 a few months ago, and I've had a few gripes about the UI and usability in general of the unit, but this takes the cake. I turned on my unit after work, and tried go to the Navigation mode and got a "Can't Unlock Maps" error. Nothing works up to this point as far as navigation is concerned. Anyone know anything about this? I can't believe i paid almost $2,000 for a unit that craps out after a few months. Ugh.



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Old 09-16-2010, 04:19 PM   #2
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Call up Garmin and have all the paperwork for the unit in hand. You need to unlock them using a special code unique to that unit. You must have done something to have erased the key.
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Old 09-16-2010, 10:34 PM   #3
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I'll give that a shot, but no, I didn't do anything other than drive to work, turn off my truck, work, get off work, turn on my truck, and boom. Maps locked. I honestly hate this $2,000 POS.
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Old 09-17-2010, 06:06 AM   #4
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did you already do the garmin update that came out a while ago? i ran it before i deployed but i had the unit for a solid month without any issues. i believe the latest firmware from kenwood is the july update, and maybe june for the garmin up date.
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Old 09-17-2010, 08:43 AM   #5
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Quote:
Originally Posted by C17Guy View Post
did you already do the garmin update that came out a while ago? i ran it before i deployed but i had the unit for a solid month without any issues. i believe the latest firmware from kenwood is the july update, and maybe june for the garmin up date.
Yeah, I did. I have the latest firmware for both. I ran the unit for about 2 months now, with no issues. This seemed to pop up on it's own. I am super frustrated right now, I feel it coming out of my ears.

This is my email to Kenwood support, after getting off the phone with both their tech support and service center:

Quote:
I just got off the phone with both the Kenwood technical support line and the Kenwood service center, and my only other option is to ship the unit in. While it's rather inconvenient to drive around without a center console, I'm more concerned as to why the problem occurred in the first place. I did not perform any recent updates or changes to the unit, and it seemed to experience it's problems on it's own. How can I be assured that shipping it in and having it serviced will prevent this problem for occurring again in the future, forcing me to go through this process again? Calls to both the technical support line and service center leave me little confidence to the integrity of the unit, as they have little to no knowledge to the issues I am having. I find this rather absurd considering how much I spent on the unit.
jesus. unless this gets solved in a graceful manner...i don't think i'm buying a kenwood product again.
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Old 09-17-2010, 06:19 PM   #6
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Somehow you lost your key. They have programs for key generation but that wont be a graceful solution. Did it really cost you $2000? If so you got ripped off. I paid $1300, others $1250.

If you paid $2000 then your dealer should give you a new unit no questions asked and get it resolved on his own time and give you a blow job to boot.

Have you tried doing an install of the latest maps via the SD card? You should be able to get the maps, generate a key for them and install without issue. Its not like it is bricked. I know its a pain in the ass but it will get up and running again for sure.
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Old 09-17-2010, 11:45 PM   #7
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I hear ya JDM, and I'm sorry if I steered you to a wrong product.

I only got to run the HU for a couple months, and the most problems I had were just the random resets, but the new firmware fixed that for me before I left.

I have read of some occasions that there were some faulty units, and that mailing it in and receiving a new HU to replace it often fixed peoples problems.

I'm assuming bc its still a new product that are still issues. Hopefully Kenwood will step up and fix the issues people have been having.


Quote:
Originally Posted by JDMcompliant View Post
Yeah, I did. I have the latest firmware for both. I ran the unit for about 2 months now, with no issues. This seemed to pop up on it's own. I am super frustrated right now, I feel it coming out of my ears.

This is my email to Kenwood support, after getting off the phone with both their tech support and service center:



jesus. unless this gets solved in a graceful manner...i don't think i'm buying a kenwood product again.
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Old 09-18-2010, 01:09 AM   #8
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I'm not surprised you're having problems with Kenwood. I had a 8120 for a while and the Nav took a crap on me. It just went to a black screen anytime you turned on the nav. Everything worked but the nav. Sent it in and they couldn't figure it out. They sent me a replacement and a few months in the nav was slow and the ipod connection become really slow. The bluetooth wouldn't transfer calls to the phone anymore. Sent that in and they sent me a new unit which is still sitting in it's box. I bought a 9140 to replace it and after 8 months the dvd rom took a dump. I took it apart and fixed it for about another month and now the dvd room is having a "mech error" again. I'm going to buy a new dvd room but it'll be the last time I buy a Kenwood product.
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Old 09-22-2010, 11:51 AM   #9
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... any chance you are selling that 8120?
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Old 09-22-2010, 11:55 AM   #10
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How much are you looking to spend? What's funny is I'm just now talking about installing it into my gf's car.
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Old 09-22-2010, 11:57 AM   #11
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I'll be honest I don't have a ton to spend, but if its just collecting dust I could really use it. PM me what you want for it and maybe I can figure something out.

Thanks!
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Old 09-22-2010, 11:59 AM   #12
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How about you just let me know what you can spend and I'll decide if I still want to install it into my gf's car.
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Old 09-22-2010, 12:00 PM   #13
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Done. PM'ed
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