********* Customer Service

I'm having a bit of difficulty communicating with *********. Their phone contact is a Magic Jack # that does not work. Email traffic has been very sparse on their behalf. I don't want to bash on them by any means, I have had nothing but good business with them in the past. I'm just not having much luck this time around. Has anyone else had issues with them lately?

 

Terrible customer service. I email them asking a question. They reply without answering my question and tell me to "like" them on Facebook.

 

I have attempted Email, Facebook, and Phone. I'm at the point now I think I'm out $110 on this one, along with $300 in speakers in dire need of a home.

 

it took me 3 months to get my speaker adaptors from them. i patiently waited 2 months since i'm from hawaii and shit takes forever to get here. then it took the last month of non stop calling, emailing and then i told them to cancel my order and behold got my stuff in 3 days.

 

yea there customer service is bad. its a one man operation from what I understand.

Just keep hounding him and hopefully you will get your stuff. it took him two months to get me the 6X9 kit. good luck to ya

 

I am shocked they are still in business.

 

WTF are doing wrong going to work everyday to make an honest living. Why not just start a company and steal from people.

 

I bought there speaker adapters for my front 6x9 speakers, and then couldn't get the door skins back on. Had to trim the shit out of them. They SUCK SUCK SUCK

 

If you paid with Paypal, file a complaint. You can get your money back.

 

I think topic has been discussed before & was even a poll of some sort.
GL hope you get your stuff or your $$ back somehow.

 

Yep, here's the link. http://www.tacomaworld.com/forum/audio-video/80220-official-*********-poll.html

 

I sell speaker rings

sig

 

damn, there was one. I searched too and nothing popped up...

 

Bullshit.

I've been through the process a few times and have gotten my money back.
If their is legitimate proof, i.e. the seller doesn't respond within 5 days, ignores the claim yet still logs into paypal, etc)

 

Attempted getting my money back through Paypals resolution center. Because the sale was over 45 days ago they can not help. So its a wrap, I have not heard a peep from *********, Rob the customer service manager/only employee doesn't even have the common decency to apologize let alone refund me my money. $110 down the drain, I will never do business with them again.

 

I cut my own. Bought a 4x8 sheet of MDF from Lowes that had a corner chipped off. They knocked half off the price, so I got it for $15. I made my own sub box, speaker and amp mounts with about 70% of the sheet. BTW. That grey stuff surrounding the mount is strip caulking.

 

It's amazing people still attempt to buy stuff through TT with all the negative posts on TW. If you need speaker boxes or adapters go through Mr Marv.

 

Dammit... I was excited because they're the only place online I found textured double din surrounds to match my 06 interior. I popped on their site and they also carry the adapter to use the steering wheel controls with an aftermarket stereo. DAMMIT DAMMIT DAMMIT! Glad i stumbled onto this thread.

 

Where is taco tunes based out of?state? Some dude basement?