Originally Posted by abrg
I do not know who devman is but why is it when something fails repeatedly these pass the Buck apparently Obama fan guys always blame it on the someone else or guy installing their plug and play unit, but it is a plug and play system it comes with its own wiring harness plugs that only fit one way and one place, and you put a few screws back in to hold it in the dash and oh yeah the hole on the front that says mic is nothing it requires stringing a cheapo provided mic externally that plugs in to the hole labeled Mic on the back.
So it would be really hard to mess up an install the only wiring is plug in the provided antenna adapter, screw the gps antenna on to GPS labeled plug which only fits one place string the GPS antenna to an open area which has ale=ways received a good signal so no erroe installing there and plug in the supplied prewired harness which is a bit cheesy in it self and has no volume control on the can bus adapter for the terrible sounding chimes .I had to wrap tape several times around the speaker to quiet it down some. The Ouku sounds like factory not some ww2 submarine sonar chimes like this one .
This unit is not as good as a cheapo ouku period. OUKU has a much better sound better antenna reception. This one is slower and the screen does not respond as quick from touch , as the OUKU I have in my puller truck .
I am in the process of putting in a Pioneer once all the adapters gets in .
The Ottonavi group apparently just wants to blame people fior their poor product, and it was not as easy to get replacements it took weeks at a time of them stalling and wanting to try this or that, each time of constantly calling in and sending videos for me to get replacements the and each one had some software issues and the one I ended up with that does work somewhat only after I bought a real map not a pirated map for it.The map they provide is much of the problem it is part of a map not a complete map.
Each time they told me it was a software issue and they still have an issue which they promised an update on and never have provided it.
I was asked for an order number, yesterday signed on this morning funny how they are so slow to respond for warranty but expect people to jump at their beckoning call.
But Ottonavi does not respond to my emails anymore asking for the long ago promised updates so why should I reply to them so they can make accusations of install problems cheap shots.
I had to pay over 30 bucks to return it 2 times they covered the 4th one, which I had to put up a deposit of 400 for them to do that and had to file paypal dispute to get refund they stalled me past my 30 return period after I called in and wanted to return it for a refund last October, with wanting me to down load software patches what they said patches to down load until the 30 days past and then would not take it back.
They paid shipping on (((( one))) and one came from Amazon. All in all I had months of hassles with this which it is nearly impossible to install it incorrectly and it been the internal workings that messed up. Low down dirty shame they are blaming it on install cheap shot. It is plug_and_play as it says in your ad...read it sometime.
First and foremost it is easy to make such bold statements as
"But Ottonavi does not respond to my emails anymore asking for the long ago promised updates..."
when we cannot even defend our position because we do not even know who you are. Do you mind if I request your order number? Also, who have you been emailing because my personal email has been posted on this forum and I do not recall an email from a customer complain. Just like Devman has been saying his emails were not responded to...I NEVER received an email until recently.
As for being slow to respond, we try and get back to each customer within a 24 hour time frame. Sorry, if we are not responding back within 5 minutes. I do understand some responses are quicker than others, but that honestly has to do with just chance. ALSO IF YOUR ORDER WAS FROM AMAZON AND YOU SAY WE DON'T RESPOND...PLEASE CHECK AGAIN. BECAUSE OUR AVERAGE RESPONSE TIME TO EMAILS IS UNDER 20 HOURS
. I mean maybe you emailed us on a Friday? and we did not get back to you until Monday. Well, our Business hours are M-F 9:00AM-6:00PM PST. So sorry if you contacted us during those hours.
We never make accusations saying the radio is not working because of possible install errors. We can only suggest that perhaps a customer is not installing the unit correctly. I am not sure why you take offense when someone asks you to recheck your work. OBVIOUSLY install should not be hard at all as you said one plug goes into the back of the radio and the other end into your factory plugs. But what if a wire gets pinched? What if you did not plug in the harness all the way in securley? I mean surely you will not want to take the radio out again to check, so you probably SAY the install is done 100% correctly.
I mean look here is a perfect example. I have customers who call us saying unit does not take DVD's or CDs. Our first repsonse is always: "did you remove the two screws on top of the radio". I mean i assume everyone who buys our radio can read right? They had to read the information about the product before making a decision, but they simply overlook something as a RED STICKER SAYING REMOVE TWO SCREWS! So, when we ask if installation is done correctly this is said on behalf of majority of customers who do not install radio correctly....JUST LIKE YUO SAID READ IT SOMETIME! [this is not saying you are one of the customers who did this but maybe you can see where we are coming from... Also in your case, the problem may have been when trying to upload the new software. This is not so plug and play, and can get tricky to some. That is why we ask customers to ship back to us and allow us to update.
NOW FINALLY THE QUALITY OF OUR UNITS....
Let me ask you? How can this product be used by actual car dealers if it had so many flaws? What car dealer would want to purchase these units, if they don't work? I mean, were talking over thousands of cars, with this particular nav installed. I'm sure there may be a couple more "unhappy" customers, but out of hundreds we sold via forums I am hearing negative feedback from only two sources. I am sorry we were unable to meet your expectations, but it seems the other hundreds of orders are content and do not have issues. As for the map problem, we are currently working on that. However, please keep in mind that the maps you receive are FREE. We can provide "legit" maps, but customers would have to pay for these as they cost us $80 if not more...
Also we do not stall you till 30 days, its just we CAN NOT REFUND UNTIL ACTUAL PRODUCT IS SHIPPED BACK TO US. We did not refund your order? Hmm...i would like to look up your order and see exactly what went on. I apologize if you tracked your return and expected a refund immediately. It does take up to 48 hours to process refund. Once refund is given, it takes time for PayPal or credit card company to actually deposit money back into your bank account. I mean, I am not sure what exactly happened with your situation, but if you can PM me your order number I will be more than glad to take a look. Once again, I am speaking on my behalf as I expect customers from forum to contact the forum rep...my email is firstname.lastname@example.org