Their website states email is the 'preferred method of contacting them' and here is my recent experience. I liked the look of their speaker mounts and their videos are pretty good. I was also considering their Image Dynamics speaker packages as well.
I sent an email last week with several questions, but this is the answer I received the next day: "This was in spam folder. Do you still need help? Sorry for the delay" -
that was it.
I replied that I only sent the email yesterday and yes I had some questions, but never received a response. I tried calling but there was no answer and no voicemail.
I was still looking at the ID speakers and emailed ID to see if Tacotunes was still an active/reputable dealer as listed on their website because they were unresponsive. ID responded same day and said 'yes and they would forward my contact info'.
I finally got a second email from Tacotunes that Image Dynamics had forwarded my info and asked what I needed. I replied with my list of questions again and he responded 'I've had email issues'
and only partially answered one question from the first email I sent but ignored the detailed questions. Responses were never more than ~15 words.
On a whim I checked the BBB site- where they are rated an F
for delivery and service issues with complaints in 2011, 2012, and 2013.
Any other source for good speaker mounts?