I finally asked to talk to the Service Manager at my local dealership about the driveline vibes in my truck. TOTAL waste of time. Can't they at least PRETEND they care? I've mentioned it to my service advisor a couple of times in the past, and on the phone they say "yeah, we can feel it", but when I get the workorder, it says "everything normal".
I know they don't have a clue how to fix it, but I think I'm going to lose it the next time they say "It's normal". If they said it was "common" it would bother me less, for some reason. Do they really expect us to think this is normal? Will I accomplish anything by talking to Toyota Canada?
Ideally, I'd like to get my truck fixed. But right now I would settle for them just acknowledging the problem. The Service Manager says it is already documented that I have a concern. But when I read the workorder, it says "customer complains of shudder", although the technician writes "everything normal". Is that enough? I would feel better if they would at least confirm in writing that there is a problem.
I cannot explain how amazed I am by the total lack of response from the dealer. I'd like to gather up every Tacoma owner around here and stage a sit-in or something..... clog up some dealerships with our trucks, or something. Make some noise about this BS we are dealing with.
Do you folks think I should pursue this with Toyota Canada? Have any of you had any luck getting heard?
Any insights or suggestions would be sincerely appreciated.