I have a 2012 2.7L AC 4x4 5 speed that I originally leased from Metro Lexus Toyota in Victoria. Apart from having one scheduled service done in Los Angeles during a road trip, Metro Lexus is the only place that I have been getting my maintenance done.
Here is a brief history on my truck:
- In December 2013 (~25000 km on the clock), I had to get my entire clutch assembly replaced under warranty because it started slipping in high gear. I had to visit the dealership and fight with them 3-4 times. After getting the service manager involved, the parts were ordered and they replaced everything under warranty.
- Now (~45000 km on the clock). Just as I release the clutch pedal and add gas in 1st gear from a stop, I get this vibration/shudder in the steering wheel combined with a metallic grinding noise. This also happens when I stop and attempt to reverse. Not sure how long this has been going on for, but I have noticed it getting louder. I took the truck to Metro Lexus last week. Of course, they found nothing wrong. I insisted on taking a technician for a test drive myself and booked an appointment to do this (which was supposed to happen today). However, when I went in this morning for the appointment, this is what the service adviser told me: "sorry, we don't have any technicians to spare today. You can always leave it with us again next week, and we can take another look." Gee...thanks for the BS slick.
I don't want to go to this dealership anymore. My blood is boiling as I am typing this. I have better things to do than chase my own tail.
I have considered going to a transmission specialist to get a second opinion. Do you guys and gals know any other Toyota service centers on Vancouver Island that take better care of their customers? I am looking for first hand experience here.