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Horrible service - Furious customer (resolved)

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Old 05-10-2012, 01:19 AM   #21
Self Proclaimed first gen expert :doh:
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Old 05-10-2012, 01:28 AM   #22
"Change is inevitable, but growth is optional."
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shits fcuked up
 
Old 05-10-2012, 01:39 AM   #23
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Wow. Wouldn't expect that from demello. I've only heard good things. I hate it when companies don't care for their customers.
 
Old 05-10-2012, 10:44 AM   #24
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Umm yeah I was thinking bout a 3 hoop but ill wait and see
 
Old 05-10-2012, 10:50 AM   #25
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This could get interesting...
 
Old 05-10-2012, 10:54 AM   #26
I'm a zit. Get it?
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Quote:
Originally Posted by Pugga View Post
This could get interesting...
uh huh.
 
Old 05-10-2012, 10:55 AM   #27
Stop staring at me swan!
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I am more than positive Demello will make this right. I have talked with Jason a few times about the future for my FJ and he has been more than helpful and patient with me. They have solid products and awesome customer service so I am not sure what is happening OP. I am very shocked to hear this. Have you spoken with Jason directly?
 
Old 05-10-2012, 10:57 AM   #28
braaap
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This is more of an issue with the employees it seems, although it is Jason's responsibility to make sure these things don't happen. I'd give Jason a chance to make it right personally.
 
Old 05-10-2012, 10:59 AM   #29
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Joining the crowd with popcorn. Good luck sorting this out OP!
 
Old 05-10-2012, 11:00 AM   #30
wo ai ni bao bei ^_^
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Old 05-10-2012, 11:05 AM   #31
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This makes me glad I changed my plans last minute and ordered elsewhere. I was merely minutes from ordering a front bumper from these guys. It was an outrageous shipping quote from them that saved me this hassle. Instead I recieved a front and rear bumper from a one man show in 6 weeks exactly.
 
Old 05-10-2012, 11:05 AM   #32
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WOW, this is not good news.

Sorry to hear about the issues Jamie! hopefully this gets resolved ASAP.

The kicker for this is that on Demello's FB page there is a picture with probably 30+ bumpers in it posted Tuesday (May 8th) and before that on March 6th there is another picture with a bunch of bumpers, so its not like they have been slow on production....

wonder if a comment on the FB page would invite Demello to comment on this issue?
 
Old 05-10-2012, 11:07 AM   #33
WTF
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Damn I like there products but bad customer service is definitely a turn off!
 
Old 05-10-2012, 11:07 AM   #34
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Old 05-10-2012, 11:24 AM   #35
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Ouch. Hope Demello can come out and try to make things right with you. I hate it when a company that seems to have a really good reputation has something like this happen. Hopefully it was a back end mistake, but it sounds like they made multiple errors on this one. and giving arbitrary ship dates didnt help either...
 
Old 05-10-2012, 11:56 AM   #36
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Guess im going to tell my wife i want some thing else for our anniversary.
 
Old 05-10-2012, 11:56 AM   #37
Spoonman [OP] Spoonman is online now
I am the one who knocks
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I just want this to have a positive outcome. I do want the bumper as opposed to a refund.

I have not spoken to Jason directly and maybe I've made a mistake there.
 
Old 05-10-2012, 11:57 AM   #38
Are these black helicopters for me?
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Old 05-10-2012, 11:58 AM   #39
braaap
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Quote:
Originally Posted by Spoonman View Post
I just want this to have a positive outcome. I do want the bumper as opposed to a refund.

I have not spoken to Jason directly and maybe I've made a mistake there.
yeah talk to the man himself
 
Old 05-10-2012, 12:01 PM   #40
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someone link this thread to their fb page
 
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