I ordered a 3 hoop Tacoma front bumper in mid February. I ordered the bumper online. I waited about a week. No response from Demello. I called, they had received my order, and the bumper was to be made asap. Got an invoice on Feb 22, 2012 for a little over $1,380 USD. I Pay this immediately. The bumper is paid for mid Feb.
I wait a month, not hearing from them. I give Demello a call, they say the bumper is being made as we speak and should be shipped very soon.
I wait another month. I call again in mid April. I am told they are waiting for the bumper to come back from the guys that do the "plate work". So basically the bumper is not even close to being finished 2 months after they are paid. I am told the bumper will be at my door in 2-3 weeks.
I call again in 3 weeks. I am told the bumper is finally finished and ready to be shipped! "It is being shipped with our freight company today" I am told by Demelo staff. Yay! This is about 3 weeks ago from today.
I stil have not received the bumper. So I call today, AGAIN. I am told "the bumper will be shipped today with our freight company."
Wait.....what? I was told it was shipped 3 weeks ago. And today I am fed the same story? This is absolutely OUTRAGEOUS. So I tell the girl I am speaking with(will not mention names), that I was told this exact story weeks ago. Wtf is up? She says she's sorry. I told her I've been waiting for this bumper for 4 months now and I have to keep calling back and "checking up" on progress on my $1300 investment. I am sick of it.
I get a call about 2 hours later from Demello Offroad, and I am now told, 4 months after purchasing this bumper, that it will cost EXTRA to ship it. Upwards of $200 extra. I was told the lead time on this bumper would be about a month. Until I had it in my hands.
I was blantantly lied to over the phone by Demello offroad on more than one occasion. I just want this bumper. I am being fed bullshit stories every time I call. This is COMPLETELY unacceptable by any standards. Especially for such an expensive product. I have never been treated with such disrespect by any company I have ever dealt with. I have been nothing but polite and cooperative. Yet I have to chase them around to get the show on the road with this bumper. Either I want the truth about what is really going on, and some sort of proof that this bumper will be on its way VERY soon. Or I want a full refund and I will take my hard earned money elsewhere.
TL;DR-Waited 4 months so far and the bumper has not even been shipped.