In light of recent events and horrific wait times I just wanted to take a minute and address those issues because we know it's an issue and it's something we are working on.
First off I want to apologize to anyone that has been waiting for a bumper. I'm going to make changes to our website ASAP about delivery dates and ETA's, so that we can be clear and up front with customers on their orders.
I also wanted to let everyone know that were a small shop, that's not an excuse but a open invitation if anyone has something on order and there are issues with the order feel free to PM me here or call me direct 951-735-4417. Ask for me and make sure you tell the nice young lady answering the phone that your not trying to sell her something. (that's the only calls she screens out). We are a very busy shop but if you call me I will call you back. It may be on my way home but I will call you back.
Going forward, IMO there is no point in apologizing for something if you don't have a fix. The truth is this problem has been creeping up on us all year. We as well as others in this industry have seen an explosion of sales and work this year. It's a good thing but it also comes with some growing pains. Where we use to have three guys we now have 5. We started making changes at the beginning of this year in order to accommodate this growth they haven't been with out issues. But as of today we are catching up on almost all old orders and starting to carry inventory on our most popular products.
Thank you for your understanding and as always thank you for your business. I hope to see you guys on the trail soon!