Just got my bumper delivered (that I ordered at the beginning of January). It came bare metal, even though I paid $125 for wrinkle powdercoating, it says clearly on my receipt that I wanted powder coating, and when I called for an update a week or two ago, they said "Yep, it's going to powder coating on Friday". Spoke with the Demello lady for about 15 minutes, she told me she would call around for powder coating shops around my area, and so I called Line-X, where I will be dropping my toolbox off tomorrow anyway to get a quote. They quoted me around $250, so I called Demello back and she said they will be refunding that amount to my credit card.
As you can probably imagine, I was pretty pissed, and it's resolved now, but I definitely don't think I will recommend or buy from Demello again. The product looks good and I've heard good things about the product itself, but the customer service has been pretty awful over the whole order. I understand small errors in purchase, but this seems to be a major quality assurance problem, especially from a small shop. (not calling me about shipping information, me always taking the initiative to call them, powdercoating issue, etc) Not sure if this was a "lemon" thing, but just a word of advice from a Demello customer.