It's no big mystery that DSM is by far one of the best vendors on TW. Consistently the best prices and unmatched service. I'll be honest, all my sales and service experiences were with Marco so I was a little skeptical about what was going to happen with Marco leaving the company.
I can tell you for fact, its the same, if not better, great service.
I ordered some rebuild kits through Sonny for my rear bypasses and they were en route the same day. Come time to rebuild my shocks I find that not all of the o-rings matched up to what I had. I called Sonny, sent him some pictures and he quickly identified that I have some custom hybrid prerunner/race series shocks. He explained in detail the difference, answered all my rookie questions without hesitation, boxed up the o-rings I needed to complete the rebuild and even sent me a couple of free bleed plug screws for a different shock endeavor, all at no charge.
Thanks for everything Sonny!