As far as customer service.........It sucks. I am right now getting my clock spring replaced at a dealership in S.C.. I made an appointment last week to bring it in yesterday. Gave them the VIN last week so they could have the parts. Called yesterday morning before I left to bring it to them and they confirmed they had the part. I live about 40 min from the dealer, so I planned a trip for the day to go out there on my day off (only day off as I am working 6-12's right now). About 30 min after dropping it off they called and said they didn't have the parts, WTF!! Later that evening when I went to pick up a loaner, me, service rep. and service manager sat down for a talk. The service rep. told the manager that he told me they wouldn't have the part until they did a visual inspection of the vehicle......NOT true. He also told the manager he explained this to me twice, last week and yesterday, WTF!!! They assured me yesterday before I dropped it off the parts were ordered and in, but they were not. They offered to come pick up the loaner today while I was at work and drop off my truck, I declined. First, I don't want someone else driving my truck; second, I work in a nuclear facility and you need to be badged to get through security. I am dissapointed in the customer service, as I feel like they don't give a shit. He offered me an oil change, but I do my own. Then he told me the cabin air filter
is clogged and they would replace it.........for $45....LMAO. When I asked if they would replace the filter for free because of the mess up with the clock spring, they said no. I might have to have another chat with the service manager when I go back later today. I don't enjoy stirring the pot, but this might be the one to stir.
It is now 1:30, they told me yesterday the truck would be ready first thing this morning. I called about 20 min. ago and they still have not started on my truck.
Thanks for letting me vent a little, today is my monday, and work is not going well today. *END RANT*