Originally Posted by oldracer
Mike, I wish I had gone to your dealership.
I am living proof, that some dealers do not do business like your dealer ship does. Laurel Toyota in Johnstown, and service manager Shirley, was my contact; who screwed me around; on the amount she wanted for labor to install the factory springs. Oh, Yes, I was out of warranty by time but not miles.
You can search my earlier posts on this issue, going back a year or so from this date.
I am sorry you had all sorts of problems. I don't know what your whole situation was but they should have helped you out a little weather reduced parts or you labor and them parts.
I'm going to give you a little insite if you want to know.
If you are a dedicated customer and bring your vehicle in for it's maintenance and issues and are faithful to us, we inturn try to help you.
The company has what they call Good Will. And we work with the customer and toyota to help them in certain situations. If your an ass and only come in for warrante work and no matter what we do you never have good thing to say then anything over the time or mileage and you can stick it. We don't HAVE to do anything. I have these people come in and when we see serious issues that have been noted before and we even will give them some off on labor they say I have my own mechanic do all my work. Yea buddy he's doing a real good job of it. So basically one hand washes the other. I do a lot of little things for my customers that they might not realize but that's how I am. You throw that MY MECHANIC crap at me and all bets are off.
I've had a real bad day with a couple of these types today so I'm starting to vent a little so I apologize .
But anyway, unfortunately with the time laps and such I really don't see a solution for you through a dealer which sucks.
Kilted Ronin found someone to do it with his and I am very happy for him.
You might just have to have a party and invite a few friends over and do it yourself. Lots of that stuff going on all over the country.
I wish you well and I hope you find a way to resolve your issue.