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DDM Tuning HID Failure!

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Old 01-20-2010, 09:42 PM   #1
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DDM Tuning HID Failure!

SO tonight my HID bulb went out and I went to look. My headlight was filled with smoke so I immediately took the bulb out and it was black and it completely melted the shield housing. And it put a black spot in my headlight and its smokey still so now I need to open up the headlight and try to clean it. But now what should I do with the bulb?!? Call DDM and tell them what their product did and hope they fix it?

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Old 01-20-2010, 09:47 PM   #2
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wow i was just considering ordering them, i have never heard of this
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Old 01-20-2010, 09:51 PM   #3
Who needs 4WD?
neslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shedneslerrah is one of the sharper tools in the shed
 
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Sorry to hear! I hope they will replace the bulb. I hope your headlight is not too bad.

I have heard bad reviews coming from them lately - shipping delays, sending wrong parts, and bad customer service.

I am glad I had not problems with them. *knock on wood*
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Old 01-20-2010, 09:55 PM   #5
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Dont touch the BULB!!!!!!!!!!!!!

get a RMA from DDM..You must do this before they will assist you..

-go to ddmtuning.com
-tech support
-submit a ticket
-wait.
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Old 01-20-2010, 09:56 PM   #6
Who needs 4WD?
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Quote:
Originally Posted by SRQ TACO View Post
If my headlight it messed up arent they obligated to fix it? SInce its their product that screwed it up?

I would hope so. I am sure the bulb melted some part of the headlight. Take pics and follow dually's advice.
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Old 01-20-2010, 09:58 PM   #7
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If they wont replace your light.. pretty sure they wont because what happened to you happens when you touch the bulb itself.. they blow up, I have a set of stockers I'd sell you cheap.
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Old 01-20-2010, 10:00 PM   #8
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^^^
did you touch the glass bulb when you were installing them?

mine are on the way from ddm tuning as we speak!!
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Old 01-20-2010, 10:03 PM   #9
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Quote:
Originally Posted by Klipp11 View Post
^^^
did you touch the glass bulb when you were installing them?

mine are on the way from ddm tuning as we speak!!
Just dont touch the bulb haha.. Ive installed numerous HID kits from DDM and theyve been pretty good except for a dead ballast.
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Old 01-20-2010, 10:07 PM   #11
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Quote:
Originally Posted by dually View Post
Just dont touch the bulb haha.. Ive installed numerous HID kits from DDM and theyve been pretty good except for a dead ballast.
good to know that they've got a decent product, 'cause their prices are killa!
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Old 01-20-2010, 10:18 PM   #12
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Quote:
Originally Posted by SRQ TACO View Post
No I wore latex gloves which was reccomended. I know not to touch the bulb!
Hmm... but they're gonna try to cover their asses... unfortunately
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Old 01-20-2010, 10:25 PM   #14
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they might give you another bulb, but if the light itself is fucked.. they probably wont go for that
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Old 01-20-2010, 10:30 PM   #16
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Quote:
Originally Posted by SRQ TACO View Post
Well I may just suck it up and forget about that. Also I was thinking of getting the projectors from luminous solutions and using my ballasts and just opening my headlights and black them out and install that projector.
yeah! I have a box of 350z projectors that i might used to do a retro on my stockers as well!
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Old 01-20-2010, 10:30 PM   #17
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I just got back from a drive with one of my roommates (member ''Timicha'')... we were out aiming/testing the DDM 55W HID conversion we did on his Hella 500FF's tonight. They're amazing! SOOOO bright. I'm going to do the same with my Hella's for sure. DDM offers a lifetime warranty on their HID kits, so im sure they'll send a new bulb out to ya!

On that note, I've got a Slimcubby GB 6000K Bixenon HID kit for my truck and havent had 1, nor 2, but 4 failures of my digital ballasts in less than 2 months!!! It is insane! Highly frustrating! I'm currently awaiting a reply from a PM I sent to Paul earlier today on how he is going to handle this issue. I'm going to try to return his POS kit and get a DDM for my truck's headlights when I order the kits to convert my Hella's.
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Old 01-20-2010, 11:40 PM   #18
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lol i put up almost the exact same thread in the lighting post, i need to return my HID's that i purchased from DDM.. gave them a call and all they told me was to submit a ticket and wait... they said that you'll get a notice in your email..
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Old 01-20-2010, 11:44 PM   #19
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Maybe they get too hot in the 1st gen. housing? its smaller then the 2nd. and I'm sure heats up fast
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Old 01-20-2010, 11:53 PM   #20
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good luck getting them to do anything

i wouldnt do business with them

http://forums.bimmerforums.com/forum...74&postcount=5
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