Originally Posted by MonkeyProof
oh that's simple...paging David K
Don't you do it!
FWIW, If you were using your truck outside of the limits of what the LCA was designed and built for, then I can understand Engage not wanting to foot the bill. However, good customer service and business means you take care of a problem created by your product. Send them pictures of every inch of your truck showing that nothing else major is damaged, because if you were running hard enough to break your LCA, odds are you'd do damage elsewhere to the vehicle.
BTW, them asking you to bring your (broken) truck from NM to Cali is unrealistic and unfair. It'd be well over $100 in gas with a possible end result of them denying your claim to get it replaced.