Just wanted to put this out there for any of you in ma or ri. I recently bought my 09 from bernardi toyota in Framingham. I got a good price and the buying part was relatively easy, but that's about the best I can say for them. I had a question a couple days later and tried calling bernardi, I got a person on the phone who wouldn't answer my question and transferee me to the sales rep who sold me the truck. He didn't answer so I left a message...two days later still no return call so I call again and same exact scenario. I left a second message and here it is two weeks later and I never got a return call. It wasn't an important question but it's just principal of the thing, f'ing return a customers call dammit!
Then I tried dealing with their service dept. Part of my deal for buying the truck was getting my michelins transferred from old truck to new and the service dept was supposed to have an appt for me. I showed up a few minutes early for my appt and find put they had no record of any appt and had no idea what I was talking about, so I had to wait for service to talk to sales to get it all straight. I then had to wait 4 hours for them to transfer the 4 tires. Finally get it back and go home.
A few days later I haul my first small load and the springs are sagging. I find the tsb info and make an appt for bernardi to check it out. I drop it off and leave it overnight, wait until 3pm the next day and finally call them to find out what's going on. I get a person who transfers me to the voicemail of the tech who checked me in the previous day so I leave a message and wait an hour. I call back and find out that person isn't even working that day. The person I'm now talking to cant find my records so I have to wait again for him to call me back. He finally gets back to me and tells me they took it for a test drive and everything is fine. I ask them how they load tested it and he doesn't know what I'm talking about, turns out the complaint that was entered was "customer complains of harsh ride", nothing about WHEN LOADED!
Which brings me to Ira Toyota of Milford. I'm there right now, they listened to my complaint of sagging springs, wrote down all the info and fax number that Toyota corporate gave me when I called them and complained about bernardi, said they will check it out and if they have parts in stock might even be able to start work today and give me a loaner car. I don't know how it'll turn out yet or if I'll get the tsb springs but the overall experience so far has been much better. Ira just seems much more competent.
I know this is pretty long but hopefully if any of you are local and looking for a dealer to work with this will help you.